Guest Relations Executive

Overview

Manage front office, greet visitors, handle badges, ensure security and service.

Key Responsibilities

• id scanning
• badge issuance
• safety briefing
• guest notification
• complaint handling
• lobby cleanliness

Tasks

-Ensure the laptop details are scanned and check for Govt. ID’s. -Participate in Emergency Evacuation procedures including crisis management and business continuity. -Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. -Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. -Ensuring basic cleanliness of lobby, lifts and public area. -Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. -Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival. -Ensure specific processes/manuals is followed. -Assisting with special needs for visitors with disabilities. -Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. -Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.

Requirements

• problem solving
• communication
• team player
• guest relations
• ms office
• visitor software

What You Bring

-Able to work flexible hours. -Outstanding problem solving skills. -Maintained visitor log book and book taxis if required -Quick learner and ability to motivate self. -Excellent communication skills. -Strong team player within a customer service team environment. -Proven working experience as a guest relation Executive. -Visitor admission is properly authorized. -Confidently able to present to clients. -Hands-on experience in using visitor management software and MS office. -Strong customer service drive.

People Also Searched For

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms