IT Support Engineer

Overview

Provide first‑line IT support and device setup for corporate users.

Key Responsibilities

• incident management
• device setup
• tech support
• asset management
• project deployment
• process improvement

Tasks

You'll work alongside experienced engineers and play a key role in keeping our internal platforms running smoothly by providing first-line support, maintaining hardware and software, and contributing to process improvement and documentation. -Troubleshooting basic hardware, software, and network issues -Responding to and resolving IT incidents and service requests via our internal service desk platform -Providing Follow the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA -Setting up and supporting user devices (laptops, monitors, peripherals, phones) and onboarding/offboarding employees -Supporting meeting room technology and collaboration tools -Logging and maintaining documentation and asset registers -Assisting with the development and deployment of internal IT projects within the Corporate IT environment -Escalating complex issues to senior engineers where required

Requirements

• google workspace
• microsoft 365
• jira
• itil
• service desk
• it degree

What You Bring

Desirable (but not essential) We're looking for a motivated and enthusiastic IT Support Engineer to join our Corporate IT team in Manchester, UK. Reporting to the IT Operations Manager, this is an entry/mid-level opportunity for someone eager to grow their career in IT, supporting internal users and gaining exposure to a wide range of systems and technologies. Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.No recruitment agencies, please! We won't accept any introductions. If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role. You will recognise that IT is a customer service industry and prioritise delivering a smooth user experience and effective communication to our user base. You will be a proactive technician who actively seeks opportunities to improve your skills and the IT environment. Attention to detail and recognising that standardisation and documentation are essential to our success. You will be someone who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology. -Exposure to tools like Google Workspace, Microsoft 365, Jira/Confluence -Enthusiastic personality with excellent communication skills -ITIL Foundations Certification -Ability to work independently, and as part of a globally decentralised team -Previous experience in a service desk or IT support role (including internships or volunteering) -Relevant industry recognised certifications are considered advantageous but not essential (e.g., CompTIA A+, MTA, Microsoft, Cisco) -Tertiary qualification in Information Technology, or related discipline

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Benefits

-Employee Assistance Programme -Group Life Assurance -Eyecare and Optometry Vouchers -Cycle to Work Scheme -Income Protection Scheme -Private Healthcare -Electric Car Benefit Scheme

About Vix Technology

-The company specializes in innovative fare collection solutions, enabling cities and transport authorities to deliver seamless, digital payment experiences. -With a focus on integrated and scalable systems, the company offers solutions tailored to both public and private transport sectors. -The company's projects typically involve implementing contactless payment systems for buses, trains, and ferries, enhancing efficiency for millions of passengers. -Their systems support a wide variety of transport modes across multiple countries, ensuring reliability and operational flexibility. -Cutting-edge technology ensures secure, real-time transactions, improving efficiency in urban mobility.

Sector Specialisms

Visa Sponsorship

-only uk citizens/residents with indefinite leave to remain; no sponsorship offered.