Client Programme Director - ARKK

Overview

Lead client implementation projects, establishing a Project Office and overseeing service delivery.

Key Responsibilities

• project delivery
• technical implementation
• client management
• risk mitigation
• team coaching
• programme governance

Tasks

This is a leadership role that combines programme governance with client service delivery and customer relationship excellence. You will act as a trusted advisor for clients, guiding them through digital transformation, ensuring we deliver value. Reporting directly to ARKK's COO, you will be the leader responsible for the successful delivery of our client implementation projects. You'll work across multiple stakeholders to ensure our solutions are implemented on time, on budget, delivering client experience excellence. -Lead the delivery of client projects and programmes, ensuring alignment to strategic business outcomes. -Partner with Revenue, Product, Development and Support teams to ensure seamless delivery and continuous improvement. -Identify and mitigate delivery risks while maintaining excellent customer satisfaction. -Own relationships with client stakeholders, acting as their primary point of contact during Implementation phase. -Coach and mentor team to foster a culture of excellence and accountability. -Lead the technical implementation of clients on to ARKK's software.

Requirements

• princeii
• sql
• jira
• saas
• finance
• 5+ years

What You Bring

An opportunity has arisen for an experienced Programme Director to establish a Client Implementation Project Office and lead and develop the Client Service Delivery function. -Proven success in client-facing leadership roles, ideally within a B2B enterprise software or consulting environment -A strategic mindset, combined with hands-on delivery experience. -Excellent communication and influencing, and stakeholder management skills. -Natural leader skilled at influencing senior stakeholders. -Relevant experience in Finance and/or SaaS -Commercially astute, analytical, and delivery-driven. -Deep understanding of SaaS delivery models, change management and programme management -Prince II (or equivalent), SQL, Jira, experience of using project management software essential -5 plus years' experience in leading Programme Management and Client Delivery teams -Calm under pressure and effective in high-change environments. -Knowledge of Tax operations, systems and regulation desirable

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Benefits

-2-week paid sabbatical at your 5-year anniversary -Quarterly team socials and mixed team events -Cycle to work scheme -Holidays - 25 days of holiday (plus bank holidays) increasing by a day on your 1- and 3-year anniversary -Gym Membership -A range of work/ life balance benefits you won't find anywhere else (see ARKK's website for more details!) -Hybrid working from ARKK's Belfast office (minimum 3 days per week) -Private Healthcare -Pawternity Leave -Enhanced Pension Scheme

About Mcs Group Consultancy

-Grew from a small start‑up into a global recruitment partner, expanding across the UK, Ireland, US and Europe. -Handles a diverse portfolio of projects—from sourcing top IT talent to engineering and finance specialists for multinational firms. -Focuses on technical & engineering, IT & digital, accountancy & financial services, sales & marketing, and HR & legal sectors. -Operates a boutique, founder‑led model that adapts to client needs with agility and deep industry insight. -Delivers tailored recruitment solutions for sectors like software development, engineering, finance and corporate services. -Known for a reputation built on personalized service, hands‑on leadership and a willingness to tackle tough talent challenges. -Unusual for a recruitment firm, it maintains a strong ethical stance, often directly mentoring candidates and clients alike. -Regularly pioneers new recruitment approaches, blending traditional headhunting with consultative strategy and regional expertise. -Continues to carve a niche by balancing ambitious growth with a personalised, relationship‑driven approach.

Sector Specialisms