Porter/Supervisor

Description

• Support: Online chat or telephone service for urgent support in a crisis
• General maintenance and up keeping of all notice boards or flip charts in the buildings.
• Ad hoc facilities job - e.g. helping with keys / moving pedestals / chairs
• Maintain a flexible approach to your working
• This role will be performed across multiple floors within City Hall; overseeing internal meeting rooms only and therefore will not be dealing with external clients, although some escorting for contractors maybe required.
• Complete morning and evening checklists
• Notify Catering of meeting room status - e.g. room to be cleared or set up
• In the afternoon supervisor a team of porters and cleaners
• Responsible for larger meeting room set up - e.g. theater / classroom / boardroom style
• Maintain meeting room equipment - check telephone line, star phone connection etc. and raise with IT helpdesk if there is an issue
• Maintain / Stock meeting room stationery - i.e. pens / pencils / pads, whiteboard markers / erasers
• Daily communication with Facilities - including recording and reporting any issues / faults ongoing throughout the day
• Printing of daily information reports
• Ensure meeting rooms are ready to be used throughout the day- clear whiteboards / removal paperwork left in rooms / minor spot cleaning (marks or spills).

Requirements

• Basic knowledge of AV & IT - to have ability to resolve any minor issues, before escalating
• Pre changing around cleaning and post change around cleaning
• The ability to listen, question and interpret information to understand requirements
• Hospitality - Basic knowledge of catering set up and menu's
• Ability to work well under pressure
• Good communication skills (written and Oral)
• AV / IT - Basic understanding of AV set up / VC units etc.
• Highly service focused with a ‘can do' attitude
• Highly organised. Able to plan and prioritise the work of self and others.
• Cleaning & Recycling - Understanding of how and what RBC recycle
• Ability to interact with people at all levels
• Attention to detail
• Reception - Basic knowledge of room booking system and printing reports
• First Aid

Benefits

• Financial and legal support
• Cycle to work scheme
• Perks: discounts, gift cards, cashback, and exclusive offers
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Access Perks at Work, our innovative employee app where you can find:
• The MRA will be provided with all necessary equipment to help perform the role.
• Meeting Room set up
• Get Fit Programme
• Mental Health support and Life Event Counseling
• A uniform will be provided, smart black shoes will be required but not provided.

Training + Development

Interview process

Visa Sponsorship

Security clearance