Relationship Manager

Overview

Manage client relationships, drive revenue & product usage for tiered customers.

Key Responsibilities

• strategic planning
• customer engagement
• revenue growth
• product retention
• quarterly reviews
• solution focus

Tasks

-Drive a strategic portfolio and territory plan with Hive team engagement. -Maintain and grow depth of relationship with key customers and execute effective customer engagement programs. -Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support and Sales Support. -Identify customer needs and growth opportunities, engage and introduce relevant Hive team members to action. -Grow revenue through product upgrades and maintain 100% product retention. -Looks at tricky situations through a solutions-focused lens -Retain customer base within cancellation and renewals targets -Drive product and feature usage through quarterly business reviews and connecting customers with Customer Success. -Manage and maintain relationships with a mix of tiered customers in a defined market or region, ensuring their needs are met.

Requirements

• salesforce
• saas
• crm
• microsoft office
• business development
• relationship building

What You Bring

-Someone who can build, manage and efficiently convert their own pipeline of opportunities within Salesforce -You will know the importance of building relationships fast with internal stakeholders as well as customers -Any experience in SaaS is desirable -Previous use of CRM systems -Can build relationships quickly -Someome with a proven track record of business development and sales skills – We are looking for hunters who chase targets -Advertising and online experience highly desirable -Knowledge of property and marketing methods helpful -Intermediate Microsoft Office skills

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Benefits

-Hybrid Ways of Working -A hybrid and flexible approach to working -Hackdays so you can bring your big ideas to life -Flexible parental leave offering for primary and secondary carers -Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity -Flexible leave options including, birthday leave and purchase additional leave

About Rea Group

-Flagship platforms like realestate.com.au and realcommercial.com.au attract millions of users monthly across Australia and beyond. -International expansion included acquisitions in Europe, Asia, and North America, spanning Italy, Luxembourg, India, and the US. -Its services span residential, commercial, and industrial property advertising, mortgage brokering, and property analytics. -Blended agile tech culture: cloud-native, multi-language engineering teams driving user-centric innovation. -Notable moves: controlling atHome in Europe, merging SEA assets with PropertyGuru, and eyeing stakes in the UK’s Rightmove.

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