General Manager- Retirement Operations

Overview

Manage operations of Lakeshore Place Retirement Resort: service, budget, staff, resident care.

Key Responsibilities

• cost control
• budget management
• operations oversight
• staff management
• marketing program
• community outreach

Tasks

-Operates the Resort in a cost conscious and efficient manner at all times continually seeking out further financial efficiencies while maintaining high standards of service. -Ensures supplies and equipment are kept at appropriate levels and in good working order. -Consults with the Regional Director of Operations in Personnel Policy development, Employee selection and discipline and WCB issues. -Plans, organizes, coordinates and directs effective administration and day to day operation of the Resort, based on goals, objectives, standards, policies and procedures. -Develops the annual operating and capital budgets for the Resort with assistance from the Regional Director of Operations. -Establishes and maintains effective working relationships with community organizations and pertinent agencies and institutions. Interprets the role of the Resort to individuals and community groups. -Ensures the Resort is staffed with appropriately placed personnel who are regularly evaluated and coached to enable them to develop to their fullest potential. -Ensures the Recreation Program promotes the Resort mentality, the customer service philosophy and meets the desires of the Residents. The Fun Force Director should be coached to strive in formulating and delivering a recreation program that meets the desires of the Residents. -Ensures service delivery objectives and standards for the Resort are maintained. Identifies and initiates new ways to raise quality and service so as to enrich the lives of the Residents. -Identifies education needs, promotes ongoing education and encourages participation of all Employees in in-service programs. -Provides direction and leadership to Employees including interpretation of policies and procedures and nurturing of customer service philosophy. -Consistently maintains an effective and efficient marketing program and ensures all appropriate steps are taken in order that optimum occupancy is maintained at all times. -Reviews monthly expenditures with the Regional Director of Operations and implements or makes recommendations on required corrective action.

Requirements

• ms word
• excel
• outlook
• communication
• leadership
• supervisory

What You Bring

-Proficient in MS Word, Excel and Outlook -Effective communication and organization skills. -Able to communicate effectively both verbally and in writing. -At least five years’ experience in supervisory capacity in a service/hospitality related business. -Proven leadership and communication skills. -Mentally and physically able to perform the duties and responsibilities of the position.

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Benefits

-Criminal Record Check

About Cogir Real Estate

-Known for its diverse portfolio spanning residential, commercial, and industrial properties. -Experienced in managing and developing large-scale real estate projects. -Develops vibrant mixed-use communities and sustainable commercial spaces. -Innovative approach to design and community-focused developments. -Operates a robust property management division overseeing numerous assets. -Committed to high-quality craftsmanship and client satisfaction, earning numerous industry awards.

Sector Specialisms

Security Clearance

-criminal record check required.