Technical Team Lead, IT Support- Richmond, VA

Overview

Manage IT service desk team, handle escalations, metrics, and user support

Key Responsibilities

• problem reporting
• knowledge base
• kpi reporting
• metrics analysis
• system support
• remote support

Tasks

-Inform upper management of potential problems and identifies problem trends. -Document problems and solutions in the internal knowledge base. -Provide data and reporting of KPI’s and trends to management as needed. Work to make Service Desk the single source of truth and service delivery channel for IT. Monitor and manage phone queue (participating in escalated calls as needed). -Analysis of business unit metrics to seek improvements in efficiency and productivity. -As a Player/Coach, provide guidance, assistance, coordination and follow up on client questions and problems or malfunctions of all systems applications, hardware and software installed and maintained by the company. -Participate in establishing telephone support rotations providing support to employees in offices across the US via remote assistance tools.

Requirements

• o365 admin
• windows 11
• active directory
• mobile devices
• 7+ years
• bachelor's degree

What You Bring

-Experience supporting mobile devices such as iPads, iPhones, etc. -7+ years of experience in corporate IT or Service Desk. -A track record of commitment to prior employers -A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. -1-2 years of management experience. -O365 Admin experience -Ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team. -Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions. -Bachelor’s Degree required from an accredited, not for profit university or college.

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Benefits

-401(K) retirement plan with matching contributions -Life, legal, and supplementary insurance -Tuition reimbursement -Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups -Virtual and in person mental health counseling services for individuals and family -Commuter and parking benefits -Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks -Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug -Paid time off -On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes -Employee stock purchase plan

About Costar Group

-Offers comprehensive data on properties, tenants, leases, and market conditions globally. -Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals. -Its旗舰平台, CoStar, provides unmatched property data, news, and analytics. -Platforms used by real estate professionals, from brokers to investors to property managers. -Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com. -Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.

Sector Specialisms

Visa Sponsorship

-costar group is not able to provide visa sponsorship for this position.

Security Clearance

-pre-employment substance abuse testing is required as part of a drug‑free workplace policy.