Guest Experience Host

Overview

Provide proactive guest service and operational support at LaGuardia Terminal B.

Key Responsibilities

• guest service
• sales promotion
• inventory management
• kiosk operations
• operational efficiency
• housekeeping

Tasks

-Helps guests feel comfortable and gives a positive first impression. -Analyse the guests’ requirements and help them find the best solution by directing them to the appropriate department. -Deliver outstanding and proactive customer service to all guests travelling through the airport; while always demonstrating the LaGuardia Terminal B service standards: Safe Hands, Best at What We Do, Show We Care and Strong Partnerships. -Work collaboratively as part of a growing team to manage key airport touchpoints and high volumes of guests. -Maintains work areas by performing light housekeeping duties to ensure cleanliness and adhere to control and security policies. -Identify opportunities to promote terminal activities, and drive sales for LaGuardia Terminal B ancillary products and services. -Help to drive operational efficiencies at key airport touch points by working together with the larger Terminal B team. -Remain calm, professional, and courteous when working with disgruntled guests -Conduct kiosk sweeps and gate restocking to replenish paper products and ensure inventory is in place to support airline printing needs.

Requirements

• high school
• customer service
• problem solving
• interpersonal
• english
• hospitality

What You Bring

-Other language skills (not essential) -Interpersonal skills -Quick thinking, multitasking and problem solving -Hospitality/premium retail experience highly desirable -Education: High School Diploma, GED or equivalent -Ability to stand for all 8 hours while on shift; must be able to lift, push, pull objects up to 70 pounds with reasonable accommodation. -Fluent in written and spoken English -Minimum of one-year of customer service experience in a similar environment -Excellent verbal communication skills

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Benefits

-Free staff parking/shuttle available. -Healthcare/sick/vacation benefits available after service through ABM industries. -Premium guest service

About Abm Industries

-Evolved into a global facility-services powerhouse. -Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services. -Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate. -Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities. -A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021. -Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.

Sector Specialisms