Sales Support Specialist

Overview

Provide end‑to‑end sales support, quoting and customer liaison for emergency lighting solutions.

Key Responsibilities

• market development
• sales quoting
• order processing
• customer experience
• account returns
• project support

Tasks

-Support and drive the development of new market opportunities in the designated regions and ensure know-how sharing and cross-collaboration with customers and market partners. -Create added value for the customer and ABB and ensure the successful outcome of transactions, contracts and proposals by using effective sales techniques and tools. -Quote products/systems/services to customers and market partners in alignment with departmental directives (Sales margin analysis and overage approval). -Processing and regular status reviews of orders, in alignment with KPI targets, and propose alternative solutions in the event of problem status of orders. -Ensure a positive customer experience throughout the sales process. -Manage and support account/market partner returns and credit requests -Support project activities when needed. -Establish and maintain effective customer relationships to understand customer needs, promote customer understanding of full product/systems/ services offering, and align to provide a solution. -Communicate details and delegate administrative and sub-departmental requests.

Requirements

• post-graduate
• sap
• salesforce
• microsoft
• teamwork
• time management

What You Bring

-Time and task Management. -Post-Graduate Education with a relevant experience (2 to 3 years) -Advanced communication skills over multiple platforms (email, phone, Teams, etc..) -Team mind-set with ability to work cooperatively with others. -Comfortable with multiple technologies and computer proficient. -Knowledge in SAP and/or Salesforce -Driven and motivated with the ability to proactively identify problems and bring them to the attention of management. -Proficient with Microsoft tools including Word, Excel, PowerPoint as well as PDF Exchange Editor.

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About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms