Aftermarket Solutions Specialist - Rebuilds

Overview

Drive growth of parts & service revenue via rebuild strategies and tailored solutions.

Key Responsibilities

• training delivery
• merchandising
• market analysis
• solution delivery
• rebuild strategy
• customer satisfaction

Tasks

-Develop and deliver training programs for customer-facing teams on new products and solutions. -Partner with Caterpillar and internal teams to implement merchandising programs and capture growth opportunities. -Conduct market analysis to identify trends, customer needs, and competitive opportunities. -Collaborate with cross-functional teams to deliver tailored solutions, continuous improvement initiatives to deliver lowest ownership costs. -Lead the development and execution of rebuild strategies to deliver parts & services growth and customer satisfaction.

Requirements

• stakeholder mgmt
• analytical
• communication
• 3 years
• oem
• caterpillar

What You Bring

-Proven stakeholder engagement and relationship management skills across all levels -High level of attention to detail and the ability to apply critical thinking, analysis and identify continuous improvement opportunities -Excellent communication skills, including writing, presenting, and engaging with customers at various organisational levels -Minimum 3 years’ experience in OEM or related industries, with a background in project delivery, account management, or technical sales. -Strong business acumen with deep product and industry knowledge, particularly in mining and construction, including Caterpillar products -Analytical mindset with strong attention to details and a focus on continuous improvement

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Benefits

-Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown. -Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. -Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity. -Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

About Westrac Cat

-Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse. -Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings. -Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment. -Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems. -Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring. -Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

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