Senior Service Engineer

Description

The purpose of this role is to provide strategic and technical support for fire detection and life safety systems, ensuring all works and documentation meet compliance, safety, and quality standards. The role contributes to the organisation by maintaining high standards of service delivery, supporting engineers and subcontractors, and ensuring the reliable operation of complex fire safety systems across client sites.

• Prepare and manage service remedials, including quotations, mobilisation, and project tracking.
• Review and interpret client requirements, ensuring alignment with BS5839-1 and other relevant standards.
• Review cause & effect (C&E) matrixes to ensure correct system operation and configuration.
• Provide strategic customer and engineer technical support for fire detection and life safety systems.
• Carry out site surveys and produce detailed technical reports.
• Write task-specific technical RAMS (Risk Assessments and Method Statements) including isolation/reinstatement procedures.
• Review job reports and authorise sign-off following verification of completion and quality standards.
• Utilise fire alarm configuration tools to assist with technical enquiries and RAMS development.
• Safety-Conscious – promotes and enforces health and safety best practices.
• Conduct and document site audits, H&S inspections, and system compliance reviews.
• Organise, manage, and inspect sub-contractors’ work to ensure quality and compliance.
• Collaborative – works effectively with engineers, clients, and subcontractors.
• Undertake compliance reviews of works, reports, and technical documentation.
• Detail-Oriented – ensures accuracy in compliance, documentation, and technical writing.
• Customer-Focused – maintains professional communication and delivers high-quality service outcomes.
• Accountable – takes ownership of projects, site audits, and technical deliverables.

Requirements

Technical Skills

Soft Skills

• Analytical – able to interpret technical data, identify risks, and propose solutions.
• Experience within data centre environments (preferred).
• 50% office-based and 50% site-based, with flexibility to meet project and client demands.
• Proficiency with large networked fire detection systems and associated configuration tools.
• Mechanical systems understanding (preferred).
• Electrical knowledge to BS7671 (preferred).
• Analytical and problem-solving mindset.
• Strong ability to write technical RAMS and develop isolation/reinstatement procedures.
• Ability to work independently and collaboratively across multiple teams.
• Experience with VESDA, Gas Suppression, Emergency Voice Communication, and Fire Damper systems.
• Strong organisational and planning skills with attention to detail.
• Proven experience in fire alarm systems and life safety compliance.
• Proactive – anticipates issues and implements preventive actions.
• Team Support Effectiveness: Responsiveness and quality of technical support to engineers and subcontractors
• Excellent communication and technical writing ability.
• RAMS Quality: Technical completeness and clarity of RAMS and procedures produced.
• Recognised fire alarm and suppression system qualifications.
• Additional electrical or mechanical qualifications advantageous.
• Understanding and interpretation of C&E matrixes.
• In-depth knowledge of Fire Detection Systems in accordance with BS5839-1 (essential) and BS6266 (preferred).

Benefits

Salary up to £55,000 + Bens

Training + Development

Interview process

Visa Sponsorship

Security clearance