Guest Ambassador - Part Time (Seasonal)

Overview

Deliver top-tier customer service, manage gift cards, support events, and handle mall social media.

Key Responsibilities

• retail relations
• social media
• data entry
• event coordination
• inventory management
• customer service

Tasks

-Maintaining cleanliness and organization at the workspace -Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions. -Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable) -Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as Facebook, Twitter, Blog, Website, Pinterest, etc. -Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment -And most importantly, ensuring that our customers leave our shopping centre happy with all of their needs met -shift reports and logs -Collecting various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed) -Assist with various on-site promotions and events -Prepare and manage various customer tracking initiatives -distribution of gift-with-purchase items -Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained -Provide Customer assistance with all available mall services. -Email and In-Person Inquiries

Requirements

• grade 12
• microsoft office
• social media
• cash handling
• teamwork
• communication

What You Bring

-Minimum Grade 12 Diploma -Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings -Ability to work in a “team” environment -Superior written and oral communication skills -Various computer skills – Microsoft Office -Professionally respond online to customer service inquiries on social media. (If applicable) -Comfortable handling large cash -Competent in social media, Facebook, Twitter, Website, etc. -Creative and self-motivated. -The ability to work evenings and weekends is a must. -1 year of experience in Customer Service an asset. -Excellent customer service skills with a drive to go above and beyond

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Benefits

-Open, unrestricted availability. -Sale of Mall Gift Cards which includes: -daily deposits

About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms