Service Manager

Overview

Manage commercial HVAC service ops, grow sales, lead team, ensure quality

Key Responsibilities

• hvac maintenance
• safety audits
• dispatch scheduling
• client relations
• proposal development
• sales reporting

Tasks

-Verify technician certifications and maintain compliance with EPA, OSHA, and local -Conduct regular performance evaluations and coaching sessions to promote professional -Ensure consistent communication and follow-up with clients to strengthen long-term -Serve as a primary point of contact fore key commercial clients. -Conduct site visits and customer meetings to evaluate service quality and develop -Facilitate regular team meetings to review safety, scheduling, and performance updates. -Collaborate with the Director and marketing/sales teams to implement strategies that drive -Assist the Director with budgeting, forecasting, and financial reporting for the service -Actively pursue and secure new commercial service accounts through prospecting, -Lead, train, and motivate service technicians, dispatchers, and coordinators to achieve -Foster a positive team culture focused on safety, accountability, and customer service. -Manage existing customer relationships to ensure satisfaction, identify upsell opportunities, -Oversee all aspects of commercial HVAC service operations, including maintenance, repairs, -Enforce safety policies and procedures to ensure a zero-incident culture. -Monitor work quality, compliance, and safety standards to ensure consistent service -Maintain accurate and timely documentation for all service and sales activities. -Develop proposals, quotes, and service agreements tailored to client needs. -Manage scheduling, dispatching, and technician workloads to ensure optimal efficiency and -Respond to escalating service issues and ensure timely resolution. -Conduct periodic site inspections and safety audits. -Track sales performance metrics and maintain a robust pipeline of opportunities. -Review and approve work orders, quotes, and service reports to maintain accuracy and -Track and report on sales, service revenue, labor utilization, and profit margins.

Requirements

• commercial hvac
• epa
• service titan
• associate degree
• leadership
• 5+ years

What You Bring

-Strong understanding of commercial HVAC systems, maintenance agreements, and service -EPA certification and HVAC licensing preferred. -High school diploma or equivalent required; associate or technical degree in HVAC, -Proven ability to drive sales growth and maintain strong customer relationships. -Excellent leadership, communication, and interpersonal skills. -Proficiency with service management and CRM software (e.g., Service Titan, or similar). -Minimum 5-7 years of commercial HVAC experience, including 2-3 years in a supervisory -Demonstrated success in HVAC service operations and new business development or -Strong business acumen with the ability to manage budgets, pricing, and profitability.

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Benefits

-Self-Development Courses when applicable. -Profit Sharing Retirement Plan -Life Insurance -Vision Insurance -Medical Insurance -Dental Insurance

About Tempe Mechanical

-Expertise spans across HVAC systems, plumbing, and energy services, ensuring operational efficiency and cost savings for clients. -The company has built a reputation for delivering top-tier mechanical installations, service, and maintenance. -Projects range from large-scale commercial buildings to residential developments, showcasing their versatility and expertise. -Notable projects include state-of-the-art healthcare facilities, schools, and energy-efficient buildings. -The company's innovative approach to mechanical design and problem-solving, adapting to each project's unique requirements. -Commitment to quality and reliability has made it a go-to contractor for both public and private sector projects.

Sector Specialisms