Regional Account Director

Overview

Lead regional real estate account, driving strategy, growth and stakeholder relationships

Key Responsibilities

• team leadership
• financial management
• stakeholder management
• performance reporting
• account strategy

Tasks

-Lead and develop high-performing teams across multiple countries and disciplines, providing coaching-focused leadership that attracts top talent, drives inclusion initiatives, and creates an agile culture where team members thrive and deliver integrated solutions -Deliver financial performance and growth by achieving revenue, profitability, and operational excellence targets while identifying cross-selling opportunities, managing contract negotiations, and ensuring efficient collection processes across the regional portfolio -Manage complex stakeholder relationships serving as the single point of contact for service delivery and escalation, building trust-based partnerships with senior client leadership while navigating cultural nuances and business sensitivities across the APJ region. -Solve complex operational challenges by implementing best practices, driving regional consistency in reporting and procedures, conducting quarterly business reviews, and proactively managing contract performance indicators to avoid penalties while maximizing client satisfaction. -Drive strategic account leadership by developing and implementing comprehensive regional account plans that align client’s business drivers with JLL's service excellence, ensuring contractual obligations are exceeded while building sustainable long-term partnerships

Requirements

• real estate
• 10+ years
• leadership
• financial
• problem solving
• stakeholder management

What You Bring

-Extensive real estate expertise with 10+ years of demonstrated success in facilities account management, combined with deep understanding of transaction management, project delivery, strategic portfolio planning, lease administration, and workplace strategy across multiple markets -Proven leadership experience managing complex account structures across multiple teams, disciplines, and countries, with a track record of building and coaching high-performing organizations while driving inclusion and talent development initiatives -Financial and operational excellence including experience achieving revenue and profitability targets, managing complex budgeting and forecasting processes, implementing performance measurement systems, and driving operational consistency across diverse geographic markets -Problem-solving expertise in resolving ambiguous, high-stakes challenges that span multiple business functions, with the analytical capability to identify issues before they become problems and implement innovative solutions that benefit both clients and the firm. -Advanced relationship management skills with demonstrated ability to build trust-based partnerships with C-level executives, influence senior stakeholders across cultures, and serve as an escalation point for sensitive client and firm matters requiring diplomatic resolution -Strategic business acumen including experience balancing client interests with firm objectives, translating client needs into business growth opportunities, and navigating complex contract negotiations and change management processes in multicultural environments

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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