Guest Experience - Officer

Overview

Deliver warm guest service, manage bookings, activities & site upkeep at holiday park

Key Responsibilities

• customer satisfaction
• reservation management
• guest reception
• site cleanliness
• activity coordination

Tasks

-Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS). -Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details. -Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience. -Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules -Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.

Requirements

• wwcc
• driver's license
• collaboration
• microsoft office
• newbook
• hospitality

What You Bring

-You have a valid Working with Children Check -You have a current automatic driver’s license -You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do. -You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment. -You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.

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Benefits

-Flexible work schedules to suit your lifestyle -Employee referral, employee of the month, and employee of the year rewards -Retailer discounts -Background checks -Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50% -Quick phone chat and interview with your future manager

About Ingenia Communities Group

-A leading developer and operator of lifestyle communities focused on delivering innovative and vibrant living spaces for people aged 50 and above. -Founded with the mission to create affordable, high-quality lifestyle communities, now operating across Australia, catering to retirees and those seeking a relaxed, yet connected way of living. -Specializes in the development of both permanent residential communities and short-term holiday parks, providing options for both long-term residents and those seeking a getaway. -_portfolio includes retirement villages, resort-style communities, and residential parks, each offering modern amenities, social opportunities, and a strong sense of community._ -With a focus on long-term growth, continues to expand its footprint, delivering projects that meet the evolving needs of Australia's over-50s demographic. -Committed to sustainable design, incorporating green spaces and energy-efficient features in many of its developments. -Notable achievement is the significant growth of its holiday brand, becoming a popular name in Australia’s holiday park sector.

Sector Specialisms

Interview Process

-apply via website; no cover letter needed -quick phone chat -interview with future manager -background checks -offer and onboarding

Security Clearance

-national police check required -working with children check required