Technical Support Engineer - ZIV | alfanar Electric

Overview

Technical support for warranty claims, field commissioning, and project engineering

Key Responsibilities

• commissioning
• troubleshooting
• warranty claims
• technical documentation
• quality control
• client liaison

Tasks

Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation. -Document commissioning issues and assist in resolving them collaboratively. -Solve any related problems arise and escalate any complex operational issues. -Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers. -Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs. -Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. -Contribute to improving engineering workflows by supporting process enhancements under supervision. -Aid project teams with technical tasks, problem-solving, and the delivery of engineering services. -Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services. -Facilitate communication between clients and internal teams to ensure timely and effective claim resolution. -Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. -Utilize resources effectively to achieve objectives within efficient cost and time. -Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards. -Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning. -Contribute to ensuring systems meet project specifications and compliance standards. -Perform the planned activities to meet the operational and development targets as per delivery schedules. -Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs. -Comply to related policy and procedures and work instructions. -Support the preparation and review of clear, concise technical reports and documentation. -Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Requirements

• continuous learning

What You Bring

-Ability to obtain updated soft and technical skills related to the job.

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