Reception Services Manager

Overview

Coordinate campus/region reception services, lead teams, manage visitor flow and service quality.

Key Responsibilities

• visitor management
• team coordination
• service oversight
• ehs compliance
• security handover
• training delivery

Tasks

-Support and leadership of onsite reception teams -Operational oversight of campus or region, linking with Program Manager for implementation of global or regional practices and standards -General reception duties including checking in visitors, answering telephone, providing assistance etc. -Ensure visitor management systems are up to date and visitors are pre-registered -Acting as point of escalation for issues, feeding back to Program Manager where required -Ensuring service excellence across campus or region -Coordination of service support such as Technicians and Janitorial for resolution of issues -Ensuring the seamless handover to and from security personnel at the start and end of shifts -Ensuring compliance with EHS requirements and standards, and ensuring visitor needs are met if they require additional support or assistance moving around site -Managing reception area furniture and equipment, making recommendations for improvements -Set up and maintain relationships with local security teams -Ensuring new processes and standards are implemented across sites in conjunction with Program Manager -Convey relevant feedback to Line Manager and Program Manager when appropriate -Coordination of reception teams to ensure all reception desks have adequate cover especially during peak times -Coordination and delivery of training to reception teams -Ensuring general condition of reception areas

Requirements

• microsoft office
• english
• corporate experience
• reception supervisor
• detail orientation
• customer service

What You Bring

-Previous experience working within a high-profile corporate environment -Proficient knowledge of Microsoft Office Pack -Fluency in English and local language -Previous reception supervisory experience is desirable -Very high attention to detail -Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal -Ability to maintain professionalism at all times and be an ambassador of the team

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Benefits

-Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. -You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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