Contract Manager

Overview

Manage nationwide security contract, overseeing KPIs, staffing, finances and client relations.

Key Responsibilities

• monthly reports
• site visits
• cost savings
• performance monitoring
• training management
• financial targets

Tasks

-Act as the primary point of contact for strategic and operational matters. -Complete monthly reports and KPI schedules -Lead the implementation of innovative solutions across the contract. -To support the client with all additional cover needs. -Build and maintain strong relationships with client contacts at each site and main central customer -Conduct monthly site visits to ensure service delivery standards and client satisfaction. -Lead contract recruitment activities for all sites -Provide quarterly efficiency and technology led solutions innovations report. -Identify and implement cost-saving initiatives without compromising service quality. -To conduct a minimum of one out of hours visit per month. -Collaborate with internal Regional Contract Managers for local support and escalation. -Ensure consistent achievement of customer KPIs across all contracted sites. -Maintain appropriate staffing levels at each site, including oversight of site supervisors. -Provide leadership and support to on-site teams. -Manage training matrix and training plans for all sites -Deliver against internal financial targets, including cost control and budget adherence. -In the event of an emergency to be a point of escalation out of hours for the Ops Support Team. -Monitor and report on contract performance, identifying areas for improvement -Manage all weekly hours and payroll

Requirements

• leadership
• kpi management
• tech implementation
• multi-site contracts
• analytical
• client relationships

What You Bring

-Willingness to travel extensively across the UK. -Excellent leadership and people management skills. -Ability to build and maintain effective client relationships. -Strong analytical, problem-solving, and decision-making abilities. -Strong understanding of KPI management and financial performance metrics. -Experience in implementing technology solutions within operational environments. -Proven experience in managing national or multi-site contracts, preferably in the security services sector.

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About carlisle support services

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Sector Specialisms

Security Clearance

-provide original documentation for detailed screening and vetting (passport, driving licence, recent utility bill, hmrc letter, bank statement, payslip, birth certificate, valid share code).