Call Center Manager

Overview

Lead remote agents to schedule in‑home water‑filtration appointments.

Key Responsibilities

• software updates
• call scheduling
• script management
• performance tracking
• agent coaching
• team leadership

Tasks

-Keeping our call center software (Five9, LP, Neustar) updated and running efficiently -Managing schedules, call flow, and workload so everything runs smoothly -Managing scripts- creating new ones as needed, ensuring the agents are using them effectively -Working with our trainer to provide ongoing agent coaching -Interviewing and bringing on new agents -Sharing performance updates and insights with sales managers and leadership -Tracking key numbers like talk time, appointment set rates, and demos -Leading and motivating a team of remote call center agents

Requirements

• call center
• appointment setting
• sales goals
• coaching
• organized
• problem solving

What You Bring

American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals. If you're a hands-on leader who enjoys building strong teams and delivering great results, we'd love to talk with you. -Confident using call center technology and digging into performance reports -Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals -A leader who can motivate, coach, and hold people accountable -Highly organized and able to juggle multiple priorities -Strong communication and problem-solving skills

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Benefits

-Paid Time Off -Base Salary + Lucrative Bonus Opportunity -Paid Holidays -Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance

About American Home Design, Inc.

-Founded to provide innovative home design and improvement solutions across multiple sectors. -Specializes in installing windows, doors, and roofing systems tailored to the unique needs of homeowners. -Focused on delivering high-quality products and expert installation for lasting results. -Consistently known for exceptional customer service and a commitment to providing energy-efficient solutions. -Works across residential and commercial properties, enhancing homes with aesthetic and functional upgrades. -Has successfully completed numerous large-scale projects, with a strong emphasis on sustainability and durability.

Sector Specialisms