Service Operator

Overview

Handle service calls, allocate work orders, track KPIs, report progress, and perform admin.

Key Responsibilities

• control hub
• asset upload
• work allocation
• kpi tracking
• client reporting
• helpdesk support

Tasks

-Provide cover on various sites throughout NI & GB as and when required -Uploading and amending asset information as held in the Control Hub database -Operating paper based systems as necessary to compliment the operating software including back-up systems. -Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures -Allocating works orders to directly employed maintenance team and / or supply chain. -Report back to clients and contract staff on job progress and completion – produce reports. -Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures. -Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.

Requirements

• facilities management
• 1+ year
• outlook
• excel
• office
• service software

What You Bring

-Previous experience in facilities management industry -Demonstrate a minimum of 1 years previous experience in a similar service role -Competent IT skills to include Microsoft Outlook and Excel -Previous experience in a busy office environment -Experience in service systems software

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About Graham Group

-Specialises in building, civil engineering, interior fit‑out, facilities management and investment projects, offering end‑to‑end delivery. -Notable works include offshore renewable energy berths, urban transit hubs and landmark mixed‑use developments. -Operates through regional hubs across England, Scotland, and Ireland, blending local insight with national capability. -Backed by long in‑house technical expertise and a ‘do‑right’ DNA, bringing innovation and rigor to every project. -Development arm invests alongside clients, delivering financed, designed and operated assets for lasting impact.

Sector Specialisms

Security Clearance

-a basic disclosure may be required for security clearance; criminal record not necessarily a bar.