Collections Analyst

Overview

Collect past‑due payments, negotiate plans, and resolve credit issues for assigned accounts.

Key Responsibilities

• payment collections
• lien review
• account reconciliation
• risk assessment
• demand letters
• escalation

Tasks

-For Assigned customer accounts, collect past due amounts, negotiate payment plans, effectively partner with the sales team for assistance and to keep them abreast of the status of concerning accounts. Daily follow up on open COD’s. -Review of lien waivers for accuracy of legal language and reconciliation to accounting records. -Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers. -Partner with Sales and Senior Credit Analyst in gathering information related to large projects to assess and determine actions needed to mitigate risk -Issue demand letters for overdue accounts and collect outstanding balances. Determine when to escalate account to outside collections.

Requirements

• excel
• word
• high school
• 2 years
• problem solving
• teamwork

What You Bring

-High school diploma. -Basic proficiency with Excel and Word -Ability to handle high transaction volume -Ability to reconcile accounting records -2 years related experience -Ability to manage multiple tasks and meet deadlines -Ability to work with a strong attention to detail -Strong problem solving/decision-making skills. -Ability to work effectively in a team environment -Strong customer focus. -Communication Proficiency -Bachelor's degree is a plus, but not required

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Benefits

-Culture: Great Place to Work Certified every year since 2019 -Health and Wellness program -Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP -Company Paid Parental Leave -Paid Holidays -Growth/Development: Tuition Reimbursement & Training Programs -Volunteer Time -Short Term & Long-Term Disability -Company Paid Life Insurance -Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary -Work/Life Balance: Paid Vacation & Sick Days

About Lansing Building Products

-Specializes in premium vinyl new‑construction and replacement windows, including the flagship Series 90 line. -Typically partners with contractors on residential and commercial renovations and new‑build projects nationwide. -Known for innovative design, energy‑efficient glass options. -Operates across diverse climates, offering solutions that blend durability, performance, and elegant styling.

Sector Specialisms