Software Support Specialist

Overview

Install, maintain, and troubleshoot field service software and act as IT liaison.

Key Responsibilities

• software installation
• license management
• sharepoint management
• powerdb
• field support
• it liaison

Tasks

-Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software -Provides assistance to our Managed IT provider with onboarding new computers -Manages the PowerDB program and create requested forms -Manages the intracompany SharePoint site by keeping it updated and adding content -Install specialized test equipment software on computers and test the setup by connection to the test equipment -Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones -Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability -Provides assistance with onsite and in the field hardware issues

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About Premier Power Maintenance

-Founded with a vision to revolutionize power maintenance and restoration, the company has emerged as a key player in supporting the backbone of critical infrastructure. -Specializing in maintaining and restoring power across diverse industries, the company ensures that utilities, energy providers, and industrial sectors stay operational during emergencies. -With expertise in high-voltage equipment, electrical distribution, and transmission lines, the company is known for its swift response and ability to address complex power-related challenges. -Typical projects range from emergency power restoration during natural disasters to long-term maintenance of electrical grid systems, ensuring efficiency and reliability. -Dedicated to providing safe, reliable, and high-quality solutions across various industries, the company builds trust with clients through consistent and exceptional service. -Standout projects include restoring power during major storms and providing emergency services to critical infrastructure like hospitals, communication systems, and more. -The company operates in a range of demanding environments, from commercial and industrial sectors to utilities and energy production, bringing resilience to critical power systems.

Sector Specialisms