IT Architect, ServiceNow

Description

• Define and maintain the overall architecture of the ServiceNow platform to support Copeland’s enterprise transformation and digital roadmap.
• Mentor developers and analysts, fostering a culture of excellence, innovation, and accountability.
• Own and lead Copeland’s mandatory ServiceNow upgrades to ensure compliance with ServiceNow’s n-1 requirement.
• Establish and enforce coding, configuration, and documentation standards across the ServiceNow Team.
• Ensure upgrade and project-related solutioning favors out-of-the-box functionality and minimizes unnecessary customization.
• Develop and validate high-level solution designs and proof-of-concept prototypes to assess feasibility, ensuring that security, compliance, and performance standards are embedded early in all platform designs.
• Guide developers and analysts on solution design, integrations, and configuration, ensuring adherence to Copeland and ServiceNow best practices.
• Support capacity planning and platform scalability as adoption grows across Copeland.
• Partner with developers, testers, and business stakeholders to identify, remediate, and document impacts from deprecations, new features, and compatibility issues.
• Ensure a smooth handoff to developers by framing clear, technically feasible solution designs grounded in deep knowledge of Copeland’s ServiceNow ecosystem.
• Plan, coordinate, and execute annual platform upgrades, including regression testing, stakeholder communications, and change management.
• Collaborate with business stakeholders to shape high-level solution designs, across multiple concurrent projects, that align with governance and standards.
• Provide hands-on architectural leadership for key initiatives, including HRSD, ITSM, ITOM, Finance, GRC, SPM, Integration Hub, and Employee Center Pro.
• Lead design reviews, solution validations, and architecture checkpoints for major enhancements and integrations.
• Partner with IT security, infrastructure, and compliance teams to ensure alignment with Copeland’s IT policies and regulatory obligations.
• Develop and maintain an architecture blueprint and system documentation for ServiceNow.
• Serve as a trusted advisor to business leadership on how ServiceNow can best address business challenges, balancing end user needs with long-term platform maintainability.
• Ensure upgrade activities align with Copeland’s governance, change management, and SOX compliance standards.
• Translate business strategies and operational needs into modular, scalable technical designs.
• Provide thought leadership on platform evolution, staying ahead of ServiceNow release cycles, new product capabilities, AI-driven features, and industry trends.
• Engage with external partners and ServiceNow account teams to evaluate new modules, accelerators, and managed services.
• Partner with the Platform Owner to establish governance, standards, and guidelines that balance business agility with long-term stability.

Requirements

• Strong foundation in systems architecture, which is typically gained from at least 3 years in an architect or lead role.
• ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) – highly preferred.
• Strong knowledge of ServiceNow development best practices, including Flow Designer, Integration Hub, scripting (JavaScript, Glide), data model design, and CMDB architecture.
• Familiarity with SOX compliance, ITIL framework, Agile / Scrum methodologies, and enterprise governance models.
• Experience working in global, multi-region environments.
• Excellent communication skills, with the ability to engage both technical, non-technical, and executive audiences.
• Demonstrated success in delivering enterprise-scale implementations and integrations.
• 3+ years of proven expertise in ServiceNow architecture, design, and governance across ITSM and at least one other major product suite (e.g., HRSD, ITOM, ITAM, CSM, SecOps)
• 7 years of experience with ServiceNow is preferred.
• Serve as a bridge between leadership and technical teams — able to communicate complex technical details in simple, actionable terms.
• Strong understanding of platform performance, scalability, and security considerations.
• ServiceNow Certified Implementation Specialist (CIS) in at least one area (HRSD, ITSM, ITOM, etc.).
• ServiceNow Certified System Administrator (CSA) certification is required, or must be achieved within 180 days of hire.
• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Strong track record of collaborating effectively with cross-functional teams and external partners/consultants to drive innovative solutions and achieve enterprise objectives.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance