Technical Software Vendor Manager

Overview

Manage relationships with software vendors and internal stakeholders to support AEC digital tools.

Key Responsibilities

• vendor management
• training coordination
• software adoption
• kpi reporting
• stakeholder network
• customer success

Tasks

-Collate and centrally share minutes of all meetings in line with predefined Ways Of Working. -Coordinate Learning & Development interfaces -Support Arup initiatives related to 3rd party technical software as required. -Contribute to and execute against the vendor stakeholder management plan. -Manage vendor related communications to the global Arup technical software user community. -Contribute to and execute against vendor customer success plan. -Coordinate Vendor Events. -Build and maintain a network of Arup technical software stakeholders (Users, Subject Matter Experts (SMEs), Skills Network (SN) Leads) -Support the negotiation and management of vendor commercial agreements as required. -Capture and manage delivery of actions arising from vendor meetings. -Project manage delivery of customer success activities. -Coordinate with Vendors to define and agree proactive training program. -Manage everyday interfaces with the Arup procurement, cyber security, technical support and software deployment teams. -Engage with SME & SN communities to identify technical software learning requirements. -Monitor and report on usage of technical software. -Capture and report on vendor KPI data. -Contribute to and execute against the Strategic Partnerships Comms Plan. -Attend, record and communicate outcomes from regular internal stakeholder meetings. Objective to understand business needs and represent vendor offerings both commercially and technically. -Day to day management of vendor related activities including; -Coordinate software adoption and scaling plans. -Represent the interests of Arup’s technical software user community at weekly vendor meetings.

Requirements

• stakeholder management
• aec software
• self-motivation
• proactive
• communication

What You Bring

-You communicate confidently across all levels and can manage complex stakeholder relationships, both internally and externally. -You have hands-on experience with AEC technical software and understand its role in successful project delivery. -You bring motivation and self-direction to manage your workload in alignment with business priorities. -You thrive in an international, multi-disciplinary environment and bring a proactive, solutions-focused mindset to everything you do.

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About Arup

-Specializing in infrastructure, architecture, engineering, and urban planning. -Portfolio spans globally recognized projects, from landmark buildings to major transportation systems. -Engineers, designers, and planners deliver cutting-edge, innovative solutions that anticipate future needs. -Key projects include the Sydney Opera House, Crossrail in London, and the Eden Project in the UK. -Collaborative approach integrates diverse disciplines to create solutions that drive progress and innovation. -A global leader in engineering consultancy with a unique culture prioritizing creativity and client-centered solutions.

Sector Specialisms