Corporate Receptionist

Overview

Front‑of‑house receptionist delivering customer service, security, and admin support.

Key Responsibilities

• visitor management
• health checks
• mail handling
• security access
• stock control
• admin reporting

Tasks

-Absence Management process should be followed at all times. -To report any faults or health and safety concerns to the relevant person or department. -Complete online Fire Warden Training and supporting with site duties during a building evacuation. -Proactively assisting with any client events. -Complete weekly checks of First Aid boxes, checking the date and content is correct. -Handle inquiries and resolve issues promptly and effectively, always maintaining a high level of professionalism. -Maintain up to date health and safety folders, with direction from the front of house manager. -Receiving daily parcel deliveries and ensuring the recipient is made aware. -Make sure that all confidential bins and report when they need to be emptied. -Keeping the front of house QHSE folder and documentation up to date. -Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report. -Complete weekly checks of all fire doors making sure they are clear of obstructions. -Remain vigilant for any suspicious activity and report concerns to appropriate personnel. -Regularly complete kitchen checks ensure adequate milk supplies are available. Make sure areas are clean and tidy and the dishwasher is empty after use. -Complete floor walks are report any maintenance & cleaning issues. -Provide training for new team members and temporary team members. -Maintain electronic and physical filing systems to ensure efficient record-keeping. -Use all work equipment and personal PPE properly and in accordance with training received. -Greet visitors with a warm and friendly demeanour, promptly attending to their needs. -Responding to the Reception Inbox making sure all emails are replied to in a timely manner. -Support Workplace Management with Fire Alarm testing (where applicable) -Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively. -Check printers are working, and paper and ink levels are not running low. Top up where applicable. -Complete weekly checks of all fire extinguishers, checking the location and date. -Weekly stock checks and ordering of required stationary to maintain supplies for front of house. -Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization. -Complete building inductions with all new members of staff ahead of their pass being issued. -Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively. -Provide a site safety brief to everyone signing into the building. -Monitor and control access to the premises, following established security protocols. -Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. -Ensure that stationary stock levels are kept at an adequate level, reorder when required. -Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; -Complete meeting room checks ensuring all stationary is stocked up, white boards are clear and flipchart paper is stocked up. -Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant. -Follow Group and company policies and procedures at all times. -Offer accurate information about the company, its services, and facilities. -Serve as an ambassador for the organization, embodying its values and standards through your attire and demeanour. -Adhere to company uniform guidelines, always maintaining a neat and professional appearance. -Manage the reception area, always ensuring cleanliness and organisation. -Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms -Answer and direct incoming calls in a courteous and efficient manner. -Check each meeting rooms after each booking to make sure its in a suitable condition for the next meeting. -Verify visitor credentials and issue visitor badges as necessary.

Requirements

• communication
• organisational
• multitasking
• ms office
• first aider
• customer service

What You Bring

-The ability to interact confidently with all levels of the business and guests. -Strong communication skills (both written and verbal). -2 years reception/administration experience (beneficial not required). -Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint. -2 years' previous customer service experience within a reception, switchboard or room booking environment, Qualified First aider or willing to undertake a course. This would all be beneficial, but experience is not required as all training will be issued. -Excellent organisational and multitasking abilities, with a keen attention to detail. -Ability to maintain composure and professionalism in fast-paced or challenging situations. -All team members must read and sign the site SOP & Uniform standard.

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