Host

Overview

Assist and personalize VIP guest experiences from arrival to departure

Key Responsibilities

• vip check‑in
• guest profiling
• special requests
• courtesy calls
• amenity setup
• arrival coordination

Tasks

-Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration. -Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates. -Communicate any special requests or comments immediately to the team and to the Manager. -Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions. -Ensure that agreed magazines titles and newspapers are placed according to instructions. -At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned. -Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures. -Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service. -Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort. -Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort. -Update all guests’ profile in opera and after check-in and ensure all passports’ scanned copies are attached to the registration cards. -Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager. -Be flexible in working hours and schedules as per occupancy requirements. -Ensure room allocation is done as per guest’s requests as much as possible. -Communicate guests transport requests correctly and timely as per resort standards. -Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests. -Organize for any special amenities for VIP arrivals and complaints handling or special celebration.

Requirements

• attractions
• sales promotions
• resort layout
• emergency procedures
• first aid

What You Bring

-Have a good knowledge of all attractions, sales promotions and resort activities at all times. -Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort. -Be trained in emergency procedures and basic first aid.

People Also Searched For

About One&Only Resorts

-Founded in 2002 by Sol Kerzner as an ultra-luxury resort brand under Kerzner International. -Renowned for crafting one-off resorts and private homes in captivating global locations. -Operates across nine countries, with new destinations in Greece, Montana, and Antigua. -Focused on bespoke architectural design that reflects local culture and natural environments. -Typical offerings include high-end lodging, immersive cultural experiences, wellness, and adventure. -Standout for purpose-built destinations like One&Only Reethi Rah (Maldives) and private home experiences.

Sector Specialisms