Housing Officer

Overview

Deliver tenancy, lease and neighbourhood management services in Oxfordshire.

Key Responsibilities

• tenancy management
• lease management
• data insights
• customer records
• community liaison
• compliance management

Tasks

.You'll manage your own diary with a mix of working from home, office and out with our customer ces.You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and respon ole:As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused servi -doing:Delivering excellent tenancy, leasehold, and neighbourhood management services across your l -encies.Using data insights to improve services and ensure compliance with legislation and regul -tomers.Maintaining accurate customer records and ensuring data is used respo -ocalityActing as a trusted point of contact for cus -tomers.Building relationships with local authorities, community groups, and partner ag

Requirements

• digital tools
• tenancy management
• landlord services
• cih
• communication
• data security

What You Bring

-outcomes.Confidence using digital tools to support service -king for:Experience delivering tenancy, lease, or neighbourhood management -eholders.Good knowledge of landlord services and the ability to apply this in -esirable:Professional membership (e.g. CIH) or willingness to work to -services.Strong communication and relationship-building skills, with the ability to influence and resolve comple -wards it.Experience managing data securely and eff

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Benefits

l GP serviceWe offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyo ur Benefits:We have some great benefits at SNG -ks' service)Options for private medical insurance, dental insurance and critical i -teering daysGenerous matched pension scheme up to 12% and Life cover -to 30 days)Chance to buy or sell holiday as part of our flexible bene -fits package3 additional paid Wellbeing days and 2 paid volun -llness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtua -at 4x salaryEnhanced maternity/ -, including:25 Days Holiday + Bank Holidays (with an extra day every year up -adoption payEnhanced paternity pay - 6 weeks full pay (after 26 wee

About Sng (Sovereign Network Group)

-Born from a merger of two housing associations, Sovereign and Network Homes. -Today it manages homes and serves residents across London and southern England, crafting places where families thrive. -SNG plans homes over the coming decade with significant finance deals. -By early 2025 it reported strong financial health. -Its typical projects include building affordable homes, regenerating brownfield sites, retrofitting existing properties, and partnering on shared-ownership schemes. -SNG combines regional teams—covering local housing services—with central expertise in customer engagement, development, finance, and sustainability. -SNG maintains credit ratings across major agencies. -Its ‘Homes and Place Standard’ ensures new and existing homes meet high design, quality and net-zero readiness benchmarks.

Sector Specialisms

Interview Process

-in-person interview at greenham hub on tuesday 11th november.