CUSTOMER PROCESSING SPECIALIST

Overview

Assist customers throughout projects, manage communication, resolve issues.

Key Responsibilities

• customer updates
• jump program
• issue resolution
• call log
• primary contact

Tasks

-Keep the customer updated with timely and frequent information about progress on the project -Execution of the “JUMP” program to ensure customer communication is maintained throughout the project -Facilitate customer resolutions by bringing together the appropriate GDI personnel -Maintain Customer Call Log -Main point of contact for the customer in handling a question or problem

Requirements

• net score
• customer service
• resolution time
• jump

What You Bring

-Net score 90% or better in communication on customer service survey -Customer resolutions within 24 hours or less -JUMP program executed 100%

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About Champion Windows & Home Exteriors

-Specializes in custom windows, doors, and home exterior products that enhance comfort and style. -Builds a strong reputation for quality and customer satisfaction in both residential and commercial projects. -Known for innovative designs and energy-efficient products, ensuring long-lasting results. -Offers a wide range of services from window replacements to complete exterior renovations, focusing on durability. -Delivers products tailored to specific home styles and climates. -Operates with a focus on craftsmanship, providing installation, maintenance, and support. -Continued growth has expanded its footprint to serve homes across multiple states. -Trusted partner for transforming home exteriors, whether upgrading existing features or building new homes.

Sector Specialisms