Client Solutions Partner

Overview

Own end‑to‑end hyperscale client relationship across data center campuses

Key Responsibilities

• pue tracking
• load factors
• cost tracking
• sop development
• incident response
• client billing

Tasks

-Coordinate with legal/commercial teams on contract amendments -Advocate for the Client while balancing EdgeCore’s operational priorities -Influence cross-functional teams and resolve conflict diplomatically -Partner with Core Operations and Accounting teams with power billing activities -Craft executive-ready communications during incidents with clear, calm messaging -Track and report PUE, load factors, cost per kW -Deliver quarterly business reviews that demonstrate value and drive strategic conversation -Support Ready for Service (RFS) milestones for client expansions -Lead post-incident reviews and identify improvements proactively -Own day-to-day relationship for a hyperscale client across two campuses, engaging everyone from field technicians to C-suite executives -Plan and execute client events: cookouts, site tours, VIP visits -Translate complex technical data into clear, executive-ready communications -Develop SOPs, EOPs, operational runbooks, and RACI matrices -Define and document the Client Solutions Partner operating model to scale across EdgeCore's portfolio -Act as first escalation point, make real-time decisions during critical issues, provide after-hours or weekend support when required -Manage site vendors: landscaping, janitorial, pest control, gates, parking, building upkeep -Lead client onboarding: site tours, systems training, operational integration -Resolve unexpected issues that keep facilities running smoothly -Ensure accurate client billing and resolve discrepancies with finance and operations teams -Track contractual SLAs and KPIs across both facilities, address performance gaps proactively

Requirements

• data center ops
• pmp certification
• sla management
• advanced excel
• n+1 redundancy
• stakeholder management

What You Bring

Reporting directly to the VP of Client Experience and based in Mesa, AZ with regular travel to Santa Clara, CA you'll own one hyperscale client relationship across those campuses. This isn't a support role—you're a strategic partner to both the client and EdgeCore leadership. What you build here becomes the foundation for how EdgeCore scales client experience across a growing hyperscale portfolio. This role is dynamic and unpredictable. Last-minute client requests, after-hours incidents, surprise audits—it's all part of the job. If you thrive on variety, stay calm under pressure, and can navigate tough conversations with grace, you’ll excel here. EdgeCore is hiring our first Client Solutions Partner to own a hyperscale client relationship end-to-end. You'll be the bridge between operations, construction, engineering, and security teams – translating technical complexity into clear executive communication and ensuring a world-class client experience across our Mesa and Santa Clara campuses. You need deep data center operational knowledge—but your job is client partnership, not running the facility. -Experience with interval meter data, capacity analysis, and load forecasting across multiple facilities. -Proven ability to stay calm and effective under pressure with an ownership mindset in dynamic environments. -3–5 years hands-on data center operations experience, including power, cooling and controls systems. -Proficient in CRM, ticketing, and workflow platforms; PMP/CAPM certification preferred. -Skilled in interpreting lease agreements and managing SLA provisions, billable items, and service commitments. -Experience with utility billing reconciliation, invoice validation, and cost allocation. -Proficient in interpreting single-line diagrams across electrical, mechanical, controls, security, fire/life safety, and telecom systems. -Strong understanding of N+1 redundancy, EPMS/BMS/DCIM data, and data center power, cooling, and controls fundamentals. -Familiar with data center lease structures, SLAs, and KPIs (uptime, PUE, capacity utilization, cost per kW). -Skilled in building trust and managing relationships across field technicians, clients, and executive stakeholders; adept at reading people, adapting communication, and de-escalating conflict. -Advanced Excel capabilities (pivot tables, financial modeling, data visualization). -3+ years managing hyperscale or enterprise client relationships in technical capacity. -Demonstrated multi-site client and stakeholder management, from daily operations through executive engagement. -Based in Mesa, AZ (four days/week on-site required) with ~15-20% travel to Santa Clara, CA. -Ability to influence without authority, build scalable systems, and define “great” in new or evolving roles.

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Benefits

Career Opportunity -Medical, dental & vision insurance coverage. -Company sponsored employee assistance and discount programs. -Company-paid life insurance & disability insurance. -Health & Dependent Care Flexible Spending Accounts (FSAs), Health Savings Account (HSA). -Base pay range: $140,000 - $175,000 annually depending on experience. This role currently requires in office or on-site presence four days per week at our Mesa, AZ location. Travel required up to 20%. -This is a full-time salaried position, including a performance-based annual bonus as well as equity compensation. -401(k) retirement savings plan with a company contribution. -3 weeks of PTO annually, plus 11 paid holidays.

About Edgecore Digital Infrastructure

-builds cutting-edge data centers that power the digital economy -specializes in large-scale, mission-critical infrastructure, supporting cloud providers and enterprises -focused on creating sustainable, high-performance facilities with scalability at their core -serves a range of industries, offering flexible solutions for data processing, storage, and cloud applications -a key player in the global digital infrastructure landscape, enabling seamless connectivity across multiple regions -notable for delivering speed-to-market through modular design and advanced technology deployment -positioned for growth, with significant expansion in emerging markets and an eye on next-generation data center trends

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