Multi-Site Sr Leasing Consultant - Mara Pacific Beach, Canyon Ridge, Del Mar Ridge and The Village at Del Mar Heights and Ocean Crest

Description

• Represents the Company in a professional manner at all times.
• Monitors community trends to prepare for future occupancy needs. Analyzes concerns with apartments that are slow to lease and offers recommendations to the Community Manager.
• Invites and schedules the prospective resident to tour the community. Cross-sells sister communities if the community is not a fit for the prospective resident's needs.
• Maintains market and community knowledge and awareness of any issues the resident experienced to effectively support and secure renewals.
• Employs effective selling techniques to close the sale and utilizes the appropriate marketing materials. The Senior Leasing consultant will continue to cultivate a relationship with the prospective resident if no immediate apartment is identified.at that time.
• Assists management and fellow employees with the day-to-day operations of the property.
• Coordinates and supports resident events as directed throughout the year, which may occur during evenings and weekends.
• Provides leadership and mentorship to Leasing Consultants and/or Customer Support Assistants.
• Promptly returns resident calls and emails. Builds and maintains customer relationships throughout the resident's life cycle.
• Effectively explains lease provisions and community policies to new and current residents.
• Inspects the community ready product and tour path to ensure quality meets company standards and demonstrates curb appeal.
• Assists residents regarding payment and account inquiries.
• May assist the Community Manager and the Central Business Group (CBG) with accounting functions.
• Accurately and efficiently prepares and assists with all leasing documents.
• Proactively responds to all sales leads including eLeads and referrals.
• Ensures all move-in activities are complete.
• Assists with postings and notifications to the residents when assigned.
• Completes all required training in a timely manner.
• Promotes the community based on the prospective resident's needs.
• Communicates effectively with service and office teams, and residents.

Requirements

• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Availability to work a flexible schedule, including weekends
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.
• Knowledge of federal and state apartment housing laws
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• High School diploma or equivalent.
• Customer Service and Sales experience required.
• Residential or commercial property management, hospitality, or retail experience required.

Benefits

• Physical Wellbeing: Medical, dental, and vision care
• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
• Employees are eligible for overtime pay and performance incentives.
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance