DTH Full-time Technician - Framingham, MA

Overview

Install, service, and troubleshoot smart home technology for residential customers.

Key Responsibilities

• installation
• maintenance
• troubleshooting
• inventory management
• tech expertise
• upselling

Tasks

-Leverage service and installation appointments into leads and revenue. -Explain and provide detailed system capabilities and operational instructions to various customers. -Become an expert on smart home technology by training on industry-leading products. -Conduct routine maintenance and inventory of company products and equipment. -Bend, kneel, crouch, and stand for long periods. -Create solutions to protect and simplify customers’ lives. -Control your own income by providing opportunities for customers to purchase additional products and services. -Install, service, and troubleshoot cutting-edge smart home technology in customer homes. -Climb ladders up to 14’. -Manage inventory and assets with a business owner mentality.

Requirements

• customer service
• driver’s license
• sales experience
• team player
• lift 45lbs
• background check

What You Bring

-Exceptional customer service skills. -Candidates must live within a 20-mile radius of the city -Willingness to submit to a criminal background check. -Current valid driver’s license and reliable transportation -Successful candidates will be required to pass a pre-employment criminal background check, motor vehicle record check, and drug screening, in compliance with applicable laws. -Sales experience and/or field service experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required) -Someone who thrives in a team environment and can also be trusted to work independently. -Work in attics and other limited-space areas. -Lift and carry up to 45 lbs.

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Benefits

-Earn piece rate pay and enjoy an unlimited commission plan.

About Vivint

-Provides integrated home security, energy management, and automation systems. -Known for innovative use of technology to simplify and enhance everyday living for homeowners. -Offers smart locks, solar panels, and energy-efficient solutions with a strong presence in North America. -Focuses on creating sustainable, user-friendly solutions to help customers manage their homes effectively. -Specializes in reducing energy consumption and promoting home security with the latest technological advancements.

Sector Specialisms

Security Clearance

-willingness to submit to a criminal background check. -must pass a pre‑employment criminal background check. -must pass a motor vehicle record check. -must pass drug screening (including random, post‑accident, and reasonable suspicion testing).