Customer & Community Engagement Officer

Overview

Manage void property preparation and community engagement across Lincolnshire sites.

Key Responsibilities

• maintenance planning
• safe systems
• data analysis
• resource planning
• contract assurance
• void assessment

Tasks

-Work in compliance with Amey processes and identify and share effective ways of working within the Amey contract. -Liaise with Performance and Continuous Improvement Coaches and Void Managers -Planning and management of maintenance tasks -Management of Safe Systems of work -Using available technology produce and analyse data, maintain accurate records, and identify problems within area of remit. -Plan resources effectively and monitor against clear objectives, ensuring milestones and targets are met. -Assurance of the ground maintenance contract within the area of responsibility ensuring the grounds teams always remain contractually compliant. -Support the development of the supply chain void preparation team ensuring they meet the required preparation standards for properties at the Pre-Move in Check -Assess every property within the area of responsibility at the start of the void period to ensure all tasks required to bring the property to the move in standard and improve the lived experience are captured and presented to the client for endorsement. -to ensure void performance concerns are captured, and improvement plans developed

Requirements

• detail oriented
• asbestos rp
• legionella rp
• first aid
• fire safety
• affinity networks

What You Bring

-Detail orientated and experience of identifying opportunities to improve maintenance standards -Accredited training qualification in, Asbestos Responsible Person, Legionella Responsible Person, Authorised Person Training, Emergency First Aid and Fire Safety -Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

People Also Searched For

Benefits

-Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership. -Holidays - Enjoy at least days 24 of holiday plus bank holidays, and the opportunity to buy further days. -Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities -Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. -Family friendly policies for new parents or if you provide care for a dependant -Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions -Pension - Generous pension scheme, with extra contributions from Amey -Career Growth: Shine in your career with advancement opportunities -Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.

About Amey

-Headquartered in London, delivers full lifecycle solutions across roads, rail, facilities, and utilities. -Blends data-driven consulting with large-scale delivery, advising on analytics, asset condition, and digital platforms. -Typical projects include major highway improvements, railway electrification, signalling renewals, complex facilities upkeep, and public-sector estate upgrades. -Consulting arm advises on strategic asset management for clients like Network Rail and MTA’s Long Island Rail Road, with operations in North America and Australia. -A standout example is a Birmingham highways turnaround, demonstrating ability to navigate challenges for resilient, long-term infrastructure outcomes. -From restoring historic bridges to optimizing EV charging networks in Manchester via bespoke data models, brings creativity and engineering rigour to projects.

Sector Specialisms

Security Clearance

-full security clearance will be required.