Project Supervisor

Overview

Lead team, coordinate plumbing projects, manage orders and customer service.

Key Responsibilities

• customer relations
• order management
• quote processing
• project coordination
• product knowledge
• team leadership

Tasks

The Project Supervisor enhances customer and co-worker experiences by leading a knowledgeable and responsive team, coordinating projects operations, and ensuring seamless customer service. -Build and maintain customer relationships by offering product knowledge and assistance -Ensure follow up on open orders, quotations, and requests to maintain an updated order report -Maintain clear and effective communication & customer service with customers, management and other departments to ensure smooth operations -Troubleshoot and resolve customer issues -Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions -Support team members and assist with customer care issues -Maintain in-depth product knowledge, applications services and processes -Allocate and coordinate project (e.g. project coordination, vendor and inventory management etc) activities; work with other departments to coordinate requests and resolve operational issues. -Assist in leading the and projects team by providing guidance, training and performance feedback; promote company policies and procedures, and model company values.

Requirements

• hydronics
• autocad
• microsoft office
• high school
• leadership
• problem solving

What You Bring

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted. -Minimum 5 years of project experience in hydronics and/ or heating -Excellent organizational and multitasking abilities -Previous field experience installing or servicing hydronic or heating equipment is an asset -Ability to consistently model Next’s core values and character expectations listed above -Valid Drivers Licence -Knowledge of AutoCAD an asset. -Excellent written and verbal communication skills -High School Diploma or equivalent -Strong problem-solving & prioritization skills -Wholesale plumbing experience an asset -Strong leadership and team management skills -Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat

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Benefits

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help. At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

About Next Plumbing And Hydronics Supply

-A leading provider of high-quality plumbing and hydronics products. -Focused on offering innovative solutions for both commercial and residential projects. -Serving industries that require advanced plumbing and hydronic systems for large-scale installations. -Offering expertise in heating, cooling, and water management across various sectors. -Providing a diverse range of products, including pipes, fittings, and pumps, for new constructions and retrofitting projects. -Known for delivering exceptional service as a trusted partner in plumbing and hydronics. -Typically involved in residential building developments, commercial establishments, and specialized systems for industrial applications.

Sector Specialisms