Estate Officer

Overview

Maintain and clean communal areas, perform grounds and minor maintenance.

Key Responsibilities

• bin cleaning
• grounds care
• issue resolution
• minor repairs
• customer service
• communal cleaning

Tasks

-Area Upkeep: Regularly clean and disinfect bin areas to maintain hygiene standards. -Grounds Maintenance: Keep communal garden areas neat and well-kept using appropriate tools and equipment. -Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers. -Minor Maintenance: Perform minor repairs in communal areas and report any issues requiring specialist attention. -Customer Interaction: Act as the first point of contact for customers, addressing their concerns and directing them to the appropriate teams. -Maintain Communal Areas: Ensure that stairwells, walkways, laundry areas, and communal rooms are cleaned, kept tidy, and well-maintained.

Requirements

• driving licence
• ms office
• estate caretaking
• amenity horticulture
• minimal supervision
• customer service

What You Bring

-Ability to carry out cleaning, grounds maintenance and caretaking duties to a high standard. -Full, valid UK manual driving licence. -Demonstrable practical skills either in a work or home environment. -Desirable: Previous experience of Estate Caretaking/Maintenance. A qualification and/or experience in Amenity Horticulture -Confident with simple IT such as MS Office, and willing to learn and use repairs reporting systems and other necessary IT packages. -Ability to work with minimal supervision. -Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation. -Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.

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Benefits

-Family Support: Policies designed to help you balance work and family life, including a new child payment. -Giving Back: Up to four paid volunteering days a year to support our communities. -Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme. -Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card. -Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs. -Learning and Development: Invest in your future with ongoing personal and professional growth opportunities. -Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles). -Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.

About Livewest

-Born in March 2018 from the merger of Knightstone Housing and DCH, it carries over decades of housing heritage across Cornwall to Gloucestershire. -It blends affordable rent, shared ownership, and private sale to fuel future development. -Reinvests profits from private-sale homes into more affordable housing, sustaining thousands of construction and supply-chain jobs. -Projects span supported housing for vulnerable groups through to contemporary shared-ownership developments. -Specializes in residential development and management, maintaining an in-house property services team handling repairs, compliance, and upgrades. -A standout initiative is its InFocus customer-scrutiny group, empowering residents to shape repair and service standards from the ground up.

Sector Specialisms

Security Clearance

-appointment subject to a satisfactory basic dbs check.