Shop Service Coordinator

Overview

Provide scheduling, communication, and support for service department operations.

Key Responsibilities

• work scheduling
• service calls
• timecard entry
• work orders
• parts ordering
• repair quotes

Tasks

-Assist in the scheduling, routing and assigning work to service technicians. -Large emphasis on supporting supervisors from all departments in timely closing of service calls. -Assists in timecard entries. -Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. -Coordinates with the CSA Department to meet their needs. -Cover absences in other positions within the Service department as needed. -Confirm with customer scheduling of work. -Answer phones and receive requests for service and quotes. -Opens and update invoices, work orders as needed. -Passes on lead for work to other departments. -Assist with incremental repair quotes. -Order parts as required for both service shop and field service calls.

Requirements

• computer
• word
• excel
• high school
• problem solving
• communication

What You Bring

-Basic math skills. -Excellent organizational skills. -Proficient in the use of a computer and related software (Word, Excel, etc.). -Must be able to work in a dynamic, fast paced service environment. -High school diploma or (GED) equivalent, with college or trade school preferred. -Ability to perform duties with a sense of urgency, exceeding customer expectations. -Ability to work with minimal supervision. -Strong problem-solving skills and be detailed oriented with a high level of accuracy. -Strong written and verbal communication skills.

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Benefits

-Competitive Retirement Plan -Tuition Reimbursement – available to FT employees with 1 year+ of service -Safety and Wellness Program -Disability & Life Insurance Packages -Employee Referral Program -Paid Time Off + 8 company-paid holidays -Medical, Dental, and Vision insurance options for employees and their families

About Milton Cat

-A third-generation family-run business, it expanded through strategic acquisitions into six states. -Today it operates two core divisions – Earthmoving and Power Systems – across 15 locations in the Northeast. -Projects span construction, quarrying, forestry, municipal services, marine engines, and custom power generation. -Their Power Systems arm delivers generators, air compressors, and bespoke power solutions for industrial and marine clients. -Milton CAT machinery powers everything from logging camps and ferries to data centers and nuclear facilities.

Sector Specialisms

Security Clearance

-background check and drug test required as part of pre-employment process.