Call Center Representative

Overview

Handle inbound calls, schedule services, and support customers for HVAC company

Key Responsibilities

• service scheduling
• customer support
• troubleshooting
• product knowledge
• record management
• client liaison

Tasks

-Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly. -Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs. -Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs. -Perform work while sitting and/or standing at an individual work station or office -Participate in in-house training on products, services, and office software necessary for effective performance in this role. -Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction. -Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience. -Use hands to type, handle or feel objects or controls; reach with hands and arms. -Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference. -Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.

Requirements

• organizational skills
• time management
• communication skills
• customer service
• 1 year experience
• independent work

What You Bring

-Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds. -Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion. -Excellent written and verbal communication skills to convey information clearly and effectively. -Ability to stand, walk and sit; talk or hear, both in person and by telephone -Communicate verbally via phone or other communication device. -Proven ability to cultivate strong rapport with customers and colleagues alike. -Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere. -Reliable, Year-Round Work -A minimum of 1 year of administrative or customer service experience in an office environment is required.

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Benefits

-Company paid short term life insurance -Paid Time Off and Paid Holidays -Health savings accounting -Weekly Paychecks -Employee discounts -Life insurance -Growth Opportunities -Comprehensive Medical, Dental and Vision Benefits -Flexible spending account

About Southern Home Services

-Grew rapidly via acquisitions—expanding services into plumbing, electrical and generators under 'One Call. One Company.' -Operates multiple regional brands, serving both homeowners and light‑commercial clients across a dozen states. -Specializing in HVAC repair, installation, ductless systems, generators, plumbing and electrical work. -Noteworthy for preserving acquired brands’ identities while integrating support and resources. -Typical projects include emergency AC repairs, new central cooling installations, and indoor air‑quality upgrades. -Continues aggressive expansion through partnerships and acquisitions in markets like Alabama and Maryland.

Sector Specialisms