Customer Care Advisor

Overview

Assist customers, generate leads, and promote GoodLeap products via calls and support

Key Responsibilities

• issue escalation
• system update
• customer service
• product upsell
• sme calls
• client interaction

Tasks

-Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly. -Representing GoodLeap as a subject matter expert during a series of calls to customers -Provide exceptional customer service and support by utilizing strong verbal and written communication skills. -Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services -Update GoodLeap systems to ensure each interaction with a customer is well documented -Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap

Requirements

• customer service
• sales
• solar
• communication
• empathy
• reliability

What You Bring

-Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion -3+ years of customer service and/or sales experience -Proven track record of reliability and a strong work ethic is a must. -Previous solar customer service or sales experience highly desired -Excellent interpersonal, verbal, and written communication skills -Ability to accept and apply coaching and feedback from leadership.

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About Goodleap

-Founded with a mission to make homeownership and sustainable living more accessible. -Pioneers in offering financing solutions for residential solar systems, energy efficiency, and home upgrades. -Helps homeowners secure financing for clean energy solutions through partnerships with contractors and installers. -Offers a range of flexible loan and lease options tailored to the needs of residential customers. -Has expanded its product offerings to include solar, energy storage, and home efficiency projects. -Works with a large network of contractors to provide homeowners with easy access to financing options. -Recognized for enabling the transition to renewable energy by making sustainable home improvements more affordable.

Sector Specialisms