Manager, Technical Operations

Overview

Lead and improve technical operations for enterprise infrastructure services.

Key Responsibilities

• workflow optimization
• incident management
• vendor management
• governance reporting
• roadmap planning
• resource allocation

Tasks

-Ensure consistent and efficient delivery of technical operations services by streamlining workflows, optimizing resources, and applying best practices for timely and cost-effective service -Lead and grow the Technical Operations team through effective hiring, mentoring, and skill development to ensure the right people and capabilities are in place -Drive improvements in infrastructure governance by identifying enhancement opportunities, defining key metrics, and implementing reporting mechanisms to track progress -Work closely with business and shared services leaders to ensure infrastructure services meet evolving needs efficiently and effectively -Manage vendor and partner relationships to ensure infrastructure services meet Ledcor’s standards and expectations, including contract negotiations and performance oversight -Oversee the team’s response to incidents and service requests by establishing clear protocols for logging, prioritizing, and resolving issues in a timely manner -Develop and maintain a three-year technical operations roadmap that supports Ledcor’s business and shared services strategies -Assign tasks, balance team workloads, and prioritize initiatives to ensure effective use of resources and alignment with organizational goals

Requirements

• leadership
• stakeholder management
• azure
• linux
• networking
• bachelor's

What You Bring

-Min of 8 years' experience building, mentoring, and leading highly effective teams -5+ years' experience identifying, gathering requirements and expectations; collaborating with and communicating with stakeholders at various levels -Strong technical background in relevant technologies such as Cloud Services (Azure), Windows, Linux, Networks, and Database -3-5 years' experience constantly improving Technical Operation services -3-5 years' experience building and executing strategies and plans -3-5 years' experience leading and building effective Technical Operation programs -Bachelor’s degree in business, Information Systems Management, Operations

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About Ledcor

-The company has been building a legacy of delivering projects across multiple sectors. -Operates throughout North America, offering a wide range of construction and infrastructure services. -Their expertise spans from residential and commercial construction to industrial and heavy civil projects. -They manage large-scale projects in energy, utilities, water resources, and transportation industries. -With decades of experience, they have developed a reputation for tackling complex, large-scale developments. -Their portfolio includes everything from skyscrapers to power plants, bridges, and pipeline systems. -They have a rich history of successfully completing multi-faceted projects, making them a trusted partner in construction. -From urban developments to remote infrastructure, their ability to adapt and deliver is unmatched. -Unique in its broad service offerings, they work on both public and private sector projects with a focus on quality and innovation.

Sector Specialisms