Union Concierge - 303 East 83rd

Overview

Provide customer service, manage tours, packages, security, and resident assistance

Key Responsibilities

• security monitoring
• service coordination
• resident assistance
• package handling
• lobby inspection
• phone management

Tasks

-Providing resident services such as lockout assistance, transportation arrangements, and event support -Implementing security measures by securing sensitive information and locking computers when away -Answering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needs -Vigilantly monitoring security systems for a secure environment -Warmly welcoming residents, prospects, and guests, handling packages promptly and professionally -Inspecting appearance of lobby for cleanliness (entrance windows/door/floors) -Ensuring timely entry of service requests and conducting routine inspections for organized common areas -Facilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses

Requirements

• driver's license
• google suite
• mri
• high school
• customer service
• housing laws

What You Bring

-A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role. -Knowledge of federal and state apartment housing laws -Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure. -Ability to use the computer/technology effectively(Google Suite & MRI) and read written communications. -Customer service experience, ability to handle complex situations and resolve appropriately & professionally -Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems. -Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes. -High School diploma or equivalent -Comfortable working in a unionized environment

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Benefits

-Community Wellbeing: Paid Community Service Hours -Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits -Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation -Physical Wellbeing: Medical, dental, and vision care -Employees are eligible for overtime pay and performance incentives and are subject to Union and Equity Introductory Period (90 days).

About Equity Residential

-Specializes in owning, managing, and developing residential communities with a focus on luxury apartments. - caters to a variety of tenant needs, from urban professionals to families, across top metropolitan markets. -places a strong emphasis on creating vibrant, sustainable living spaces that enhance the quality of life for residents. -has a track record of successful property acquisitions and developments in major U.S. cities. - known for revitalizing urban neighborhoods through strategic investments and offering state-of-the-art amenities. -focuses on long-term growth through strategic property development and management.

Sector Specialisms