Senior IT Support Officer

Overview

Provides advanced IT support and device management for end‑users at Powerlink.

Key Responsibilities

• hardware install
• documentation
• device deployment
• end‑user support
• collaboration support
• hardware refresh

Tasks

-Install and maintain office hardware including monitors and printers -Create user-friendly documentation and training materials, and drive improvements in IT service delivery by listening to feedback and refining processes -Manage and deploy desktops, laptops and mobile devices, using tools like Microsoft Endpoint Manager and Intune to maintain a secure, efficient computing environment -Deliver hands-on and remote support for a broad range of end-user technologies, providing prompt solutions and maintaining high service standards -Support collaboration and communication platforms, including Microsoft Teams and meeting room technology, to keep our teams connected and productive -Manage and collaborate on hardware refresh projects for end user devices, including coordinating users communication and managing stock

Requirements

• technical support
• hands‑on
• end‑user
• microsoft 365
• certification
• relevant experience

What You Bring

-Significant hands on experience providing technical and advanced support to end-user computer technologies -Recently completed certifications in Microsoft 365 or significant relevant experience

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Benefits

-Cultural leave for ceremonial or sorry business -Other leave offerings (including 14 weeks paid parental leave – at full or half pay, plus additional leave purchasing) -Health & wellbeing programs -Inclusive workplace facilities -Career development -Free secure parking, with access to onsite charging stations for electric vehicles -Competitive Salary offering $165,150 +14.75% superannuation (10 day fortnight)

About Powerlink Queensland

-As a government-owned transmission provider, it spans 1,700 km from Cairns to the NSW border, with over 15,000 km of lines and ~150 substations. -It navigates the National Electricity Market via the QNI and Terranora interconnectors, bridging states under evolving demand. -Driving big-ticket grid projects: the Renewable Energy Zones and a $20m tech & innovation centre. -Its network anchors Queensland’s shift to renewables—linking wind, solar, batteries and storage to a future SuperGrid vision. -Unusually, it directly powers large industrial customers alongside the regulated distribution network. -Centred in Brisbane with regional hubs in Gladstone and Townsville, it blends state-level strategy with local grid resilience.

Sector Specialisms

Security Clearance

-successful applicants will undergo necessary pre‑employment checks.