Warranty Specialist

Overview

Manage warranty and service requests, ensuring customer satisfaction

Key Responsibilities

• scheduling
• erp orders
• change orders
• customer liaison
• jobsite coordination
• safety

Tasks

-Work closely with customers, the outside sales team and field service technicians to satisfy customer requests promptly. -Schedule work to be performed by service techs using Cantor, Salesforce, SharePoint and Procore. -Maintain close relationships with jobsite professionals. You are the communication link related to all facets of a service, including scheduling, production, delivery, and punch lists completion. -Follow established safety rules and actively participate the company’s Accident Prevent Program. -Understand customer requirements and make commitments, considering VPI capacities. Communicate those commitments to the customer by email, phone, text message, etc. -Make independent decisions to satisfy customer needs, such as contracting third-party subcontractors, ordering specialty equipment, local jurisdictions (permits), and hiring temporary labor. -Receive, edit, input and confirm customer orders and quotations using the company ERP. -Create and distribute change order requests as needed. Process credit card authorization forms.

Requirements

• math
• problem solving
• microsoft office
• database
• construction
• customer service

What You Bring

-Strong math skills. -Proven problem solving skills. -Strong verbal and written communications skills. -Ability to perform several tasks concurrently with ease and professionalism. -Two-year college degree or five years of experience in construction industry or manufacturing. -Highly proficient in Microsoft Office. -Must be highly proficient in Microsoft Office including Outlook, Word, and Excel. -Experience with database software, ability to quickly learn new software. -Understand the construction industry and have some technical window knowledge. -Minimum of 2 years of experience in a customer service role. -Deadline and detail oriented. -Ability to diffuse difficult conversations. -Occasionally lifts 25lbs -Works well in a team environment, with a diverse workforce. -Ability to work under limited supervision. -Proficient in basic data entry

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About Jeld-Wen, Inc.

-Specialises in serving both new‑construction and repair/remodel segments across residential and non‑residential markets. -Notable brands under its umbrella include LaCANTINA, VPI in North America, and Swedoor and DANA in Europe. -Has achieved recognition on Newsweek’s ‘Most Trustworthy Companies in America’ list multiple years running. -Unique moment: faced a rare court-ordered divestiture of a factory in 2021 due to antitrust action, highlighting its industry prominence.

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