Reception Administrator

Overview

Front‑desk admin handling visitors, calls and office support tasks.

Key Responsibilities

• badge management
• safety compliance
• phone allocation
• visitor reception
• calendar scheduling
• asset registry

Tasks

-Assisting the recruitment team with administrative duties and any ad hoc projects (e.g., acquiring references for new starters, drivers checks...) -Ensuring all staff & visitors are wearing the appropriate badges whilst present in the building -Avoiding unsafe practices at work -Sorting and distributing post -Reporting all accidents and hazards -Conducting regular “floor walks” ensuring the following: -Contesting PCNs to the relevant councils -Other clerical duties such as filing, photocopying, collating etc. -Be aware of all Lanes Group policies and your responsibilities towards them -Liaise with Health, Safety & Wellbeing team to ensure that the facilities meet government regulations and environmental, health and security standards -Providing administrative duties to directors, managers and employees as requested -Updating calendars and schedules (booking meeting rooms) -Representing the business with a positive attitude and professional appearance -Serving visitors by greeting, welcoming, directing and announcing them appropriately, in person or on the telephone; answering or referring enquiries -Comply with health and safety standards. -issuing visitor badges etc. -Maintaining a level of tidiness in reception -monitoring logbook -Helping with mobile phone allocation process for starters and leavers -Keeping basic office supplies such as meeting room adapters and pens stocked and accessible to visitors -Assist in the configuration of new starter phones -Keeping Lanes Directory and asset registry up to date by recording new starters, leavers, and new devices -Maintaining security by following correct procedures: -Maintaining Training Matrix -Answering, screening and forwarding any incoming phone calls while providing basic phone etiquette and information when needed

Requirements

• microsoft 365
• communication
• multi-tasking
• initiative
• interpersonal

What You Bring

-All TV screens above regional desks are tuned into correct regional dashboard -Have good knowledge of Microsoft 365 -Multi-task, prioritise, work under pressure and on own initiative -Have solid communication skills (both written and verbal) -Have the ability to deal with people at different levels -Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network

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Benefits

-All personal phones are removed from desks -Meeting rooms are set for use (pens & adapters available, chairs tucked in etc.)

About Lanes Group

-It grew through strategic acquisitions and expansion into new service areas. -It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance. -Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways. -Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.

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