Technicien III

Overview

Front‑line support for installing, maintaining and troubleshooting IT/network equipment in a data centre.

Key Responsibilities

• rack stack
• cable install
• hardware replace
• software support
• security escort
• shipment receive

Tasks

-Responds to scheduled and emergency dispatches to Data Centre for after-hours service calls and security escorts. -Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines. -Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment. -Receives, records, and stores shipments of equipment and materials for customers and Data Centre use. -Provides installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies. -Completes physical installation, dressing, and connection of fiber and copper communications cables. -Participates in proactive team efforts to achieve departmental and company goals. -Provides security escort services for carriers, service providers, and maintenance technicians. -Ensures compliance with business requirements, via established Service Level Agreements (SLAs) and other performance indicators (i.e. response time, resolution rate, service quality, customer satisfaction) to ensure service levels are met. -Must comply with all safety policies, practices and procedures. -Provides visual inspection and status reporting services in response to customer requests. -Provides selected software support services such as controlled system reboots, process/service reinitialization, and device configuration under direction of customer specialists or other senior staff.

Requirements

• tcp/ip
• autocad
• visio
• ccna
• linux
• customer support

What You Bring

-Minimum 2 years’ experience with IT and networking systems in a technical or operations capacity in a Data Centre environment -Experience with dynamic Colocation and Managed Services environments is preferred -Ability to work independently and with limited supervision to complete assigned tasks -Previous applied work experience with computer server hardware systems running Windows or UNIX/Linux operating systems -Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces -Demonstrated basic understanding of network hardware equipment and TCP/IP networking principles -Ability to work all shift schedules 7x24x365. On-call rotation as assigned -Ability to work collaboratively with customers, colleagues, and other service providers to plan and execute tasks -Supplemental accreditations from established industry organizations such as Cisco (e.g. CCNA, CCNP), CompTIA (e.g. A+), Microsoft (e.g. MCSA, MCSE), Uptime Institute (e.g. AOS) are beneficial -Valid driver’s license -Demonstrated proficiency with software tools such as Microsoft Office & Visio, AutoCAD, -Demonstrated strong customer service skills and maintain good relations with customers and colleagues -Demonstrated excellent verbal and written communications skills -Familiarity with Data Center security and audit standards: HIPPA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, SOC 2 -Demonstrated good troubleshooting skills to investigate and resolve systems and infrastructure problems -Documents work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes. -Fundamental understanding of Data Centre architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, communications circuits -Physical work requirements of position will include regular walks through Data Centre during the day, lifting servers and other equipment (up to 30 kg), working from ladders, running cables, working with hand tools and test equipment, etc. -Ability to act with urgency to provide world class customer support -Ability to work in a team environment where diversity, knowledge transfer, and cohesiveness is promoted

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About Bgis

-Founded with a focus on providing top-tier facility management services across North America. -Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets. -Works with various sectors, including commercial, industrial, and government infrastructure. -Provides services ranging from facility management to energy optimization and project management. -Offers a range of solutions, from technical services to space planning and design. -Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Sector Specialisms