Pension Administrator

Overview

Provide DB pension admin, member service & benefit calculation per SLA.

Key Responsibilities

• benefit calculation
• process compliance
• member service
• issue escalation
• case management
• client delivery

Tasks

As a Pension Administrator, you will be responsible for delivering a great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include. -Calculating member benefits. -Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs). -Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email. -Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales. -Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.

Requirements

• communication
• pension admin
• organisation
• ms office
• member service
• it skills

What You Bring

-Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way. -Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes preferable -Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs. -Strong general IT skills, comfortable with MS Office and other system functionality. -Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.

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Benefits

A nationwide Pension Administration company known for being a true leader in their field. Heavily invested in their staff, our client offers excellent long term career options and progression. -Development and training opportunities to support your career ambitions throughout your time with us -A competitive salary and market leading bonus scheme with stretch targets for high performance -A friendly, and supportive team who will help you to deliver your best work -Study support to help you achieve professional qualifications, with salary increases for exam passes

About Mcs Group Consultancy

-Grew from a small start‑up into a global recruitment partner, expanding across the UK, Ireland, US and Europe. -Handles a diverse portfolio of projects—from sourcing top IT talent to engineering and finance specialists for multinational firms. -Focuses on technical & engineering, IT & digital, accountancy & financial services, sales & marketing, and HR & legal sectors. -Operates a boutique, founder‑led model that adapts to client needs with agility and deep industry insight. -Delivers tailored recruitment solutions for sectors like software development, engineering, finance and corporate services. -Known for a reputation built on personalized service, hands‑on leadership and a willingness to tackle tough talent challenges. -Unusual for a recruitment firm, it maintains a strong ethical stance, often directly mentoring candidates and clients alike. -Regularly pioneers new recruitment approaches, blending traditional headhunting with consultative strategy and regional expertise. -Continues to carve a niche by balancing ambitious growth with a personalised, relationship‑driven approach.

Sector Specialisms