Station Manager

Overview

Lead safe, efficient station operations, customer service, and team management.

Key Responsibilities

• data analytics
• risk register
• tech implementation
• security management
• asset management
• station operations

Tasks

-Oversee staff performance, training, and development -Ensure enforcement of ticketing policies -Support the Senior Station Manager in building and maintaining the station risk register -Lead the safe and efficient operation of all stations on the Commuter Rail network -Support the Senior Station Manager in monitoring and improving customer satisfaction metrics, handle complaints, and drive service excellence -Manage and motivate a team of frontline staff, and customer service representatives -Support the delivery of station improvement projects and operational enhancements, such as big boards and gate lines -Support the Senior Station Manager in relationships with trade unions, handling relations issues proactively -Drive sustainability initiatives, such as energy efficiency and waste reduction at stations -Manage security risks, working with law enforcement and emergency responders as required -Use data analytics to identify trends and optimize station performance -Ensure adherence to operational procedures -Lead/support investigations into operational incidents, near misses, and customer safety concerns -Deliver the Signature Service initiatives and embed Signature Service within the Station team -Act as duty manager managing the station’s team to deliver a high standard of customer service, ensuring stations on the commuter rail network are welcoming and inclusive -Support the Senior Station Manager in representing the organization with the MBTA and other stakeholders as it pertains to Station operations and Event management. -Support the Senior Station Manager to oversee asset management, station cleanliness, and facilities management, to ensure a high standard of presentation -Ensure compliance with health and safety regulations, including emergency preparedness and incident management -Engage with transport authorities, emergency services, and local authorities on operational and strategic matters -Provide structure and guide frontline staff activities -Maintain compliance with regulatory requirements and company policies -Ensure workforce engagement and adherence to Keolis policies -Undertake the role of duty manager, lead the management of the day-to-day station activities, including revenue protection activities, crowd control, and lead the station’s team responses to service disruption -Deliver the operational standards for all station staff including managing staff competence -Liaise with internal teams to ensure seamless station operations -Support the building of and act as lead in delivery of event/change plans -Support the implementation of new technologies and digital solutions to improve efficiency -Deliver within the station budgets

Requirements

• customer experience
• problem solving
• decision making
• drug screening
• background check
• physical exam

What You Bring

-Customer experience and engagement -Problem solving and decision making -Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

People Also Searched For

Benefits

-Employee Assistance Program -Transit and Parking Reimbursement Benefits -Company Sponsored Life & Accidental Death and Dismemberment Benefits -Dental & Vision Plan -Fidelity 401K Program -Supplemental health plans for accidents, critical illness, hospital stays -Education Assistance -Short- & Long-term Disability Benefits -Flexible Spending Accounts -Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families. -Pet, Home, Auto insurance -EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing. -Generous Medical & Rx plan -Voluntary Benefits Plan options including

About Keolis Commuter Services

-operates as a leading provider of public transportation solutions, focusing on the North American market. -specializes in delivering safe, efficient, and customer-centric rail and bus services. -manages major transit systems, such as the Massachusetts Bay Transportation Authority (MBTA) in Boston. -has decades of experience, becoming a trusted partner for municipalities offering urban to regional services. -focuses on innovative technology to ensure services are reliable and future-ready. -has a strong track record of improving operational efficiencies while enhancing the customer experience with smart mobility solutions. -emphasizes collaboration with local authorities to meet the evolving needs of commuters.

Sector Specialisms

Security Clearance

-employment contingent upon passing a pre‑employment drug and alcohol screen and a favorable background check; must also pass a physical examination.