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Technical Writer

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Leading manufacturer of buses and transportation solutions across North America.

Develop and maintain technical manuals for bus service and operator guides.
8 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Winnipeg, Manitoba, Canada
Office Full-Time
Company Size
9,500 Employees
Service Specialisms
Technical Service
Warranty Management
Fleet Campaigns
Parts Support
Product Support
Service Center Operations
Sector Specialisms
Transport
Infrastructure
Role

Description

technical writing
data research
qa checks
manual production
supplier coordination
illustration analysis

The Technical Writer is responsible to develop and maintain comprehensive and accurate technical information for use in bus service manuals and operator's guides. Under the direction of the Sr. Technical Editor, you will develop service and operation information as required for manual publishing.

  • Follow departmental technical writing/editing practices and procedures.
  • Research and understand the required aspects of a component, system and subsystem which is to be described and represented within the manuals. This will require you to interpret and understand associated source data such as BOMs, technical summaries, vendor documentation, photos, and technical diagrams and schematics.
  • Perform/direct quality assurance checks on all work.
  • Report and supply possible solutions for any manual content problems or deficiencies encountered during a project.
  • Perform effectively within the Writing Team promoting a positive and cooperative environment.
  • Develop new service information by extracting, translating, re-writing and transforming complex source data into simple English instructional text using established styles in current templates.
  • Review text for incorporation or revising all applicable safety standards and codes related to the subject matter is required.
  • Contact any engineering staff or parts suppliers to verify accuracy or obtain new information if required. Regular research staff will initiate when info required from parts suppliers however, it is important that Writing staff review information for completeness and accuracy and contact suppliers direct when further clarification or info is required.
  • Work with Sr Technical Editor in a positive and cooperative manner to successfully meet all set project priorities and deadlines.
  • Perform service and or operator manual production writing work according to established procedures ensuring work tasks are completed within schedule deadlines.
  • Analyze and identify illustrating requirements for new text.

Requirements

adobe framemaker
indesign
adobe acrobat
ms office
technical writing
3-5 yrs
  • Effective decision-making skills.
  • Experience writing instructional information such as technical user guides and service manuals.
  • Strong mechanical aptitude and attention to detail.
  • 3 - 5 years' experience as a Technical Writer in the Automotive, Heavy Equipment or Aerospace industry.
  • Experience working with engineers and technicians effectively to extract/understand complex systems.
  • Ability to advance your career with a growing company.
  • Excellent knowledge of technical document lifecycle and format standards.
  • English/French bilingual capability is an asset.
  • Excellent knowledge of standard computer business applications such as MS Office and file management skills.
  • Excellent command of English language both written and oral.
  • Certification/diploma in technical writing or a combination of education and experience.
  • Strong ability in developing and working in authoring/publishing applications such as Adobe FrameMaker, InDesign and Adobe Acrobat.
  • Effective skills working in a collaborative team.

Benefits

  • A continuous learning environment.
  • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
  • Ongoing employee development through a variety of in-house training initiatives.
  • Competitive Wages.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

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Security clearance

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Company

Overview

80 Years
Experience
Operates with a heritage spanning eight decades in transportation solutions.
Thousands Employed
Workforce
Employs thousands of skilled workers across multiple facilities.
Thousands Delivered
Fleet
Delivered thousands of buses to various transit systems.
Millions Served
Ridership
Millions of people rely on its transportation services daily.
  • Provide innovative bus solutions for urban and rural transit.
  • Focus on quality, sustainability, and safety.
  • Part of NFI Group, a global leader in bus manufacturing.
  • Cater to public transit systems, municipalities, and private providers.
  • Shape the future of sustainable mobility.

Culture + Values

  • Integrity
  • Dependability
  • Accountability
  • Passionate
  • Responsive
  • Decisive
  • Fair
  • Ethical
  • Citizenship

Environment + Sustainability

Net-Zero by 2050
Carbon Neutral Target
Aiming to achieve net-zero carbon emissions in communities through zero-emission bus deployment.
1.9k Zero-Emission Buses
Electric Bus Deployment
Delivered over 1,900 zero-emission buses across various cities and countries.
95% Material Recovery
Battery Recycling Efforts
Recycling pilot program recovered up to 95% of lithium-ion materials from end-of-life batteries.
$15M Investment
Manufacturing Expansion
Canadian government invested $15 million to increase zero-emission bus manufacturing capacity.
  • Targeting net-zero carbon communities by 2050 through zero-emission bus deployment (e.g., Miami-Dade plan)
  • Began battery recycling pilot converting 1,450 kg of end-of-life modules
  • Committed to CALSTART’s Drive to Zero pledge: zero-emission dominance for new heavy-duty vehicles by 2025, full new-sales zero-emission by 2040
  • Canadian government invested $15M to expand Winnipeg zero-emission bus manufacturing capacity by 240 units/year by 2027

Inclusion & Diversity

2022 Commitment
APTA Racial Equity
Committed to a five-principle roadmap focusing on racial equity, including demographic assessments and policy reviews.
  • Launched a Community Benefits Framework to enhance hiring of diverse, underserved, underrepresented, and disadvantaged individuals.
  • Developed the Anniston Workforce Development Program, focusing on local hiring, inclusion, engagement, and equity through the Employee Engagement Committee.
  • Implemented a zero-tolerance workplace discrimination policy, ensuring a safe and respectful environment with multi-channel employee engagement.
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