Smart Hands Technician II

Overview

On-site data-center support for installing, maintaining, and troubleshooting hardware.

Key Responsibilities

• hardware troubleshooting
• device installation
• server rack
• cable management
• asset tracking
• smart hands

Tasks

-Perform basic hardware troubleshooting, power cycling devices, and executing routine maintenance tasks on-site. -Must promote the Company culture and mission to all employees, vendors, clients and business partners. -Installing new hardware, replacing faulty components (like interface cards or disk drives), and assisting with initial device configurations under remote guidance. -Unboxing, racking, stacking, and physically installing servers, switches, and other data center equipment. -Following detailed instructions, safety guidelines, and change control processes. -Conducting physical inventory, verifying serial numbers, and taking digital photos of equipment for asset tracking purposes. -Acting as the physical presence (smart hands) for remote engineers, implementing their instructions to complete tasks that require on-site access. -Running, labeling, testing, and managing network and power cables to ensure proper connectivity and organization.

Requirements

• high school
• 2+ years
• ccna
• microsoft office
• troubleshooting
• it hardware

What You Bring

-Must have at least a High School diploma or GED equivalency -Clear and concise communication skills to relay information to remote teams and clients. -Must be able to travel within branch territory and/or regional territory as needed. -Must be self-motivated, positive in approach, and professional -Two or more years of experience working in a data center as an operations or smart hands technician. -Ability to diagnose and resolve technical issues as they arise. -CCNA, CompTIA A+, CompTIA Network+, or other networking certifications preferred -Proficiency with Microsoft Office (Word, Excel and MS Project). -Basic understanding of fiber types and cable color codes is a plus. -Hands-on experience with IT hardware and the ability to handle equipment carefully and safely. -Be able to work well with other people -Ability to lift and move equipment and work in a physical data center environment. -Must have proven problem-solving skills, critical thinking skills and the ability to effectively read and write. -Must meet Company minimum driving standards. -Willingness to learn and follow instructions in active (live) data center environments.

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About Ies Communications

-Founded with a vision to deliver top-tier communication solutions, IES Communications has rapidly expanded to become a leader in integrated communication systems. -With a focus on providing high-quality design and installation services, IES Communications partners with clients across various industries to create customized, reliable solutions. -The company offers cutting-edge technologies and services for commercial, residential, and industrial sectors, ensuring seamless communication networks. -IES Communications has been involved in landmark projects, providing voice, data, video, and security integration across diverse environments. -Notable for their ability to tackle complex and large-scale installations, the company has become a trusted provider for major infrastructure and utilities projects. -From smart office solutions to large-scale industrial facilities, IES Communications’ expertise spans the full spectrum of integrated communication needs.

Sector Specialisms