Service Desk Technician

Overview

Provides Tier 1/2 IT support, device management, and user training for HCAI.

Key Responsibilities

• hardware install
• incident management
• desktop deployment
• device configuration
• tech research
• system maintenance

Tasks

-Install or repair hardware or peripheral equipment. -Perform problem and incident management related to client technologies. -Install, configure, maintain, and troubleshoot desktop and mobile applications. -Recommend incident control/problem management process improvements. -Configure, deploy, and maintain end-user devices. -Conduct research and analysis of new client technologies. -Document design specifications, installation instructions, and other system-related information. -Conduct end user training related to client technologies. -Test, maintain and deploy desktop images. -Analyze data to identify trends or relationships among variables. -Install, configure, and/or maintain systems.

Requirements

• form 678
• electronic application
• state exam
• experience
• education

What You Bring

-Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

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About California Department Of Health Care Access And Information

-Aims to improve health care access and ensure Californians have affordable health services. -Works to reduce disparities in health care by increasing accessibility and transparency. -Manages state health care data and analytics to inform policy decisions and health program improvements. - Acts as a key player in administering health care funding and oversight for various public health programs. -Specializes in health care access, affordability, and oversight of California’s health care systems. -Focuses on supporting vulnerable populations, including underserved communities across California. -Partners with other state agencies to implement health care policies and programs. -Engages in a variety of initiatives to enhance health care equity across the state. -Provides a central role in shaping the future of California’s public health infrastructure.

Sector Specialisms