General Manager Operations

Overview

Oversee multi-city commercial property operations, strategy, and cost optimization

Key Responsibilities

• mis reporting
• sop development
• mep planning
• facility audits
• property ops
• tenant satisfaction

Tasks

Reduce occupancy costs by maintaining processes that yield tangible results across all Phoenix Commercial Offices. Accountable for drafting and implementing processes, policies, systems, and formats for multi-locational property management to create efficient commercial office spaces. Prepare and share MIS reports weekly, monthly, and quarterly. Plan and formalize annual operating plans covering Asset Management, Housekeeping, Security, Safety, Engineering, Utility Management, Indoor Air Quality, Customer Relationship Management, Water & Waste Management, and other administrative requirements. Assist Site Leads in crisis management and BCP implementation. Empowering & Developing: aligns roles, provides feedback, coaching, mentoring, and develops a diverse team. Formulate MEP operations plans and SOPs for mixed-use commercial developments. Identify and implement industry best practices across all facilities. Assist Sr. VP in drafting, implementing, and monitoring SOPs, policies, RFPs, and budgets. Enhance tenant satisfaction through effective team deliverables. Monitor operations and provide strategic planning for standardized, integrated facility management. Plan regular reviews with PM companies to improve sites. Quarterly site visits and audits to implement improvements. Conduct technical and performance audits and provide feedback. Manage multi-locational property operations across 4 cities. Evaluate and manage Property Management Partner companies. Collaborative Relationships: builds internal and external networks, resolves conflicts, and fosters teamwork. Relationship Building: promotes collaborative relationships with all stakeholders. Personal Effectiveness: sets stretch targets, monitors individual & team performance. Support Site Managers with statutory and operational compliance. Ensure alignment with strategic direction and monitor performance. Support Site Leads in running commercial properties efficiently and cost-effectively.

Requirements

• mba
• bachelor’s
• 13‑17 years
• leadership
• customer focus
• strategic thinking

What You Bring

Communication: listens effectively and leads by example. Excellent communication and relationship-building skills Strategic thinking and decision making Customer-oriented mindset MBA / Masters / PGDM Decision Making: capable of tough decisions, drives continuous improvement. Knowledge of multi-locational property management and facility operations Customer Focus: understands customer needs, builds end-to-end customer-centric processes. Minimum Experience Ability to implement cost optimization and best practices Bachelor’s Degree from a premier institute 13–17 Years of relevant experience in Real Estate, Property / Facilities Management/ experience in luxury 5-star hotel operations is preferred. Strong leadership and team management skills

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Benefits

Minimum Qualification

About the phoenix mills ltd.

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