HVAC Branch Representative

Description

• Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Manage all incoming phone calls and text messages in a professional manner;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Provide an outstanding customer service in a wholesale distribution environment;

Requirements

• Excellent verbal and written communication skills;
• Ability to respond to emergency after hours call in an on-call rotation;
• Post-secondary education (an asset);
• Strong work ethic and positive team attitude;
• Problem solving abilities;
• Completion of professional degree in refrigeration, heating, ventilation (an asset);
• Good sales abilities and persuasiveness;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• Ability to multitask, prioritize, and manage time effectively;
• Professional phone manner and customer service skills;
• Ability to operate a forklift, training will be provided as needed;
• Ability to work under pressure unsupervised;

Benefits

• Reimbursement of professional association membership fees.
• Wellness spending account
• Medical and dental coverage from day one, along with short and long-term disability protection
• Early vacation program.
• Contribution to a collective registered retirement savings plan upon starting your role.
• Access to telemedicine from the beginning of your employment.
• An employee assistance program including psychological, financial, and legal support.

Training + Development

Interview process

Visa Sponsorship

Security clearance